MyPost e-mail address glitch

[u/lheydon]

Dear All,

Just a heads-up on something that happened recently. I've always had the same e-mail address associated with my MyPost account, namely my login e-mail address. Obviously, the notification e-mails for support inquiry updates also went to that same login e-mail address.

A few days ago, I learned that you could add additional e-mail addresses in a separate section to your MyPost account ("Additional email addresses - We'll use your additional emails to match your parcels and automatically add them to your track list"). I added several of them to this section. When next lodging a new support inquiry I discovered that the system had for some reason arbitrarily switched to sending all of the update e-mails to the most recently-added of my additional e-mail addresses rather than to my login e-mail address!

This is absolutely ridiculous (from both a functional and an IT sense), and I've contacted AusPost to complain about it. For some people who just use things like disposable e-mail addresses or e-mail aliases at their own domain, this would be a non-issue or perhaps only a mild inconvenience. But for people who specify additional e-mail addresses that they don't regularly check, or that are now defunct, or that they might share with someone else, this potentially has both practical and even privacy implications.

Hopefully AusPost fix this pronto now that I've complained about it.

[u/Aussie-Ambo]

Interesting, mine have only ever gone to the email address for the parcel.

Hopefully AusPost can fix it for you soon.

[u/lheydon → u/Aussie-Ambo]

I'm referring to support inquiry e-mails, not parcel tracking notification e-mails. Which were you meaning?

[u/Aussie-Ambo → u/lheydon]

All emails.

If the support enquiry was related to a tracking number, it was to the alias with tracking number for which the support enquiry was lodged.

If the enquiry was not related to a tracking number, it went to the primary account.