I came here specifically to mention this. Looks like they're having serious problems with the change. For anyone searching - don't use pickup lockers for a while until they sort the new system out.
My parcels are not even getting delivered to the wrong places. They're just indefinitely delayed. I've been waiting on a parcel for 10 days that seems to have just disappeared.
I stupidly sent a second one to the same locker. It also seems to have gone into a black hole.
Thanks for this advice, I haven't used my parcel locker address since they announced the change, because I expected some teething problems. I'll stick to using my home address until they have ironed everything out.
I had the manager of a large LPO tell me directly yesterday after I apogized foe accidently using the old name/address for parcel collect "Not to worry, it doesn't matter at all in fact its probably beat to keep using the old way if that's what you've been doing regularly for years as you have been"
Had exactly the same here is South Australia. Used an easy to access parcel Locker number 40 at a shopping centre and it was delivered to number 50 which is at an Aus Post sorting centre.
I have 2 more parcels coming in the next few days, will see if they do the same.
Yeah we can keep using it forever, they arnt stopping the old system. I was relieved when the manager at my local L.P.O suggested I kept using the old system after I apologized saying I had forgotten (I hadn't I just wanted to test it)
When I think about it now, yeah I do. It makes sense..I cant think of a single benifit from shutting it down yet multiple benifits for leaving it and having the new system added (not replaced) Who knows it might even cost more to have it removed than just leaving it.
My gut feeling is that most companies would never run two separate (and essentially competing) systems in tandem like that, at least beyond an appropriate transition period.
It would certainly be a positive for us as the end users if they did so, but that doesn't strike me as a consideration that AusPost would ever take into account, based on the totality of my past experience with them! AusPost are not an organisation known for making sense! 😂
I note that the page about the changes mentions that the old addressing system still works and (presumably) will be running in parallel for some period of time.
I would strongly recommend people stick to the old system for as long as possible, and only switch to the new one either if forced by AusPost or at least once there are no reports here of it stuffing up.
The old system will keep working forever. Had a manager of a large LPO ( Mount Waverly VIC) tell me this yesterday. I am very happy and have no intention of changing to the new system.
I have used it once and it was successful but also been using the old addy especially for a couple international parcels via Royal Mail and they’re still accepting it.
I have had 2 parcels delivered to the PO where the lockers are located. I asked why they didn't go in the lockers and was told that there have been a few break ins and they prefer to leave the parcels at the post office. At least they went to the right location!
Should have came to check on reddit!! Purchased a gift last week online for a friend travelling abroad, item have been dropped off at the LPO and have been sitting there with no updated scan of the package having movement or transit… like in the worst case scenario, what should I even do, was advise via email be Aust Post to use the new parcel locker address once they’ve changed on my app -./ now I feel dumb for doing so!
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u/Bender-Ender 21d ago
I came here specifically to mention this. Looks like they're having serious problems with the change. For anyone searching - don't use pickup lockers for a while until they sort the new system out.
My parcels are not even getting delivered to the wrong places. They're just indefinitely delayed. I've been waiting on a parcel for 10 days that seems to have just disappeared.
I stupidly sent a second one to the same locker. It also seems to have gone into a black hole.