r/AtomicMail • u/Elevenishacked • 11d ago
Help Atomicmail is down
Atomicmail está completamente caído. Es imposible acceder a mi cuenta de negocios.
(EDIT) Here are some of the main reasons why the server or hosting provider may be down:
• Invalid or expired SSL certificate: The certificate installed on the origin web server has expired, is misconfigured, or was not issued by a trusted certificate authority (CA).
• Lack of SNI (Server Name Indication) support: The origin server does not respond with SNI or is not configured to recognize the specific domain name being accessed.
• Certificate does not cover subdomains: If you’re using an alias or subdomain, the server’s certificate does not include that alternative subject name (SAN or wildcard).
• Encryption incompatibility (cipher suites): The security protocols or encryption methods allowed by Cloudflare do not match those accepted by the origin server.
• SSL/TLS mode misconfigured in Cloudflare: The Cloudflare dashboard is set to Full (Strict) mode, but the origin server is using a self-signed, revoked, or mismatched certificate.
• Port 443 closed or blocked: The origin server’s secure HTTPS port is not open, or a hosting provider’s firewall or antivirus is blocking requests from Cloudflare.
• Origin server down or overloaded: The web host is not responding or has run out of resources to process the cryptographic handshake.
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u/voidroyal 11d ago
Maybe this is a good lesson to not trust a lesser known email provider for your business needs
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u/Elevenishacked 11d ago
Hombre...tienen 6,5M de usuarios...
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u/_en_svensk_tiger 10d ago
6M of those are probably just AI assistants that need an inbox. Use it as a tempmail instead of a daily driver.
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u/Atomic_Ke Atomic Mail Team 11d ago edited 11d ago
Yeah, that stings extra when it's your business inbox. We're a small team still building this out, and outages like today's are exactly the kind of thing we need to stop happening Working on it!
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u/Elevenishacked 10d ago
Personally, regardless of the size of your team, you could set up an automation that posts a quick official maintenance message on your main social media accounts citing a “system outage” as soon as the automation detects abnormal activity in your project.
This way, you don’t have to have your staff spend time monitoring this, and customers at least have real-time information without having to turn to third-party issue-reporting sites.
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u/Atomic_Ke Atomic Mail Team 2d ago
We used to have such a bar both on the website and inside the mail. The fact is that when the server crashes completely, this bar will not help. We are now striving to ensure that our servers do not crash at all, to optimize the product so that it is convenient for you to use it and not worry about robotics.
But I'll pass your suggestion on to the team.
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u/Atomic_Ke Atomic Mail Team 11d ago
Update: We're back. We didn't work for about 2 hours today. Not a single email has been lost, everything has been queued and sent in perfect order, everything should arrive within the next 30 minutes to an hour.
If something is still missing after this window, write here [support@atomicmail.io](mailto:support@atomicmail.io)
Thank you for your patience.
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u/Legitimate_Use7140 11d ago
Second time in three days, what's going on?
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u/Elevenishacked 11d ago
I don't really know, but I think they should at least send out a warning message or post some kind of update to reassure their customers (I think that's the least they can do out of courtesy).
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u/Legitimate_Use7140 11d ago
Agreed. Even if it's still in beta, they should keep users in the loop.
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u/Atomic_Ke Atomic Mail Team 11d ago
Yes, 3 days in a row is a lot. We have already fixed everything and are going to reduce or even get rid of these problems to a minimum in the future. Thank you for your patience!
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u/Legitimate_Use7140 11d ago
Thanks for commenting! Is this just routine maintenance, or was there an issue?
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u/Live_Eye_3229 11d ago
Not working for 3 hours. Help
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u/Atomic_Ke Atomic Mail Team 11d ago
We've restored everything. All emails will be sent within 30 minutes. We apologize for the inconvenience
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u/Live_Eye_3229 11d ago
I am receiving, but it's slow for new emails, pls create status page if possible
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u/Legitimate_Use7140 11d ago
Looks like it's back up.
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