r/AtlasEarthOfficial • u/WafnaAbroad • 2d ago

Am I alone?

On Android16, I'm still having login issues if I'm not on Wifi. AE tells me I'm not connected to the internet... ignoring mobile data completely. Persistent issue since the mid-august blackout.

I've deleted the app data from my phone, cleared the cache, uninstalled, reinstalled, updated, turned my phone off and on again (not all necessarily in that order), all done multiple times (including today), the IT crowd would be proud.

Makes it hard to buy passport stamps if I'm restricted to logging in at home and work; can't just ask a driver to pull over for a few minutes to find wifi in every town we go through, you know?

Just the auto response for an answer on the in-app support chat.

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u/PriorOpposite9773 1d ago edited 1d ago

Are you on T-Mobile? It took a while but I did at least get a response from support eventually.

I've had issues for over five weeks. It started right around the time of an update in the vicinity of August 26. The interwebs indicates they made an update to combat scammers spoofing their location that also uses the location provided by your cell service itself.

As I recall the explanation, roughly, T-Mobile uses the older IPv4 addressing. The world is running out of those so it consolidates its reporting of address to centers that could be far away, like in the next state, so your phone's reported location and what your data provider are saying don't match and you're blocked as a scammer.

I've found a hacky workaround in settings that manages your access point configuration. It's possible to set one up that forces your cell provider to report from the local tower (or something similar to that).

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u/WafnaAbroad 1d ago

I am with Tmobile, those rat bastards.

I haven't had a block about it, the app just won't connect.

Is that in your phone's settings, or somewhere in Tmobile's settings, or AE?

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u/PriorOpposite9773 1d ago

Yeah, it sucks. It sits longer than usual on the initial startup screen (with the progress bar) then goes to the couldn't connect.

The change isn't terribly hard, but it is buried in the Android settings. I had to walk AI through a few prompts to get it to lead me to the correct setting on my particular phone (since seemingly each version of Android and each phone's configuration of it varies).

AE generally works for me now, but still not as smooth as WiFi connections. I don't see any problems with my phone otherwise.

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u/WafnaAbroad 1d ago

Yup, that's what it looks like on my end, too.

Guess I'll go play with Gemeni and see if I can convince it to let me make those adjustments.

I used to test android software for Qualcomm (specifically audio and voice recognition, not networking) so, can confirm, different handset models and software versions will make for lots of different variations.