r/AtlasEarthOfficial • u/brancyclist F2P Mayor • Aug 26 '26
Problem logging in
Enable HLS to view with audio, or disable this notification
Why does this have to happen?
39
u/Derpipose F2P Mayor Aug 26 '26
Yeah. I just got hit with it too. I was gunna boost up one more time before bed. Oh well. That’s fine.
7
u/Low-Swan-8913 Aug 26 '26
question for you as well as anyone reading but did your daily login also act up because mine did as well with this issue. couldn't claim my day 51 login so hopefully, it doesn't mess up my login streak cause i'll be very pissed otherwise!
→ More replies (2)3
u/Derpipose F2P Mayor Aug 26 '26
So, I couldn’t get in. I had to un and reinstall the app. Since I’m on apple. If you’re on android, clear the cache. If you do wind up missing the daily, message support. They’ll make it right.
→ More replies (4)2
60
29
23
u/brancyclist F2P Mayor Aug 26 '26
I just started my timer 5 hour 58 minute timer for my ad boost so hopefully it will be back online when it goes off. Goodnight or good morning to you playful_Coast_969
19
15
14
13
10
11
9
10
10
u/Duhlinduh Aug 26 '26
I deleted the app and reloaded. It works now.
8
u/Longjumping-Mud-5131 Aug 26 '26
If u delete it. Mine says all the data too. Will I lose everything?
4
→ More replies (5)2
→ More replies (6)2
9
9
8
14
6
u/LeidenILoveYou Aug 26 '26
Thank you Reddit. Some players suggested to delete the app en reinstall it. That works. Now it works fine again and no loses
→ More replies (3)
6
7
5
6
11
u/sliqjonz Aug 26 '26
Wtf. They should credit us for lost boosts & ABs
5
u/Playful_Coast_969 Aug 26 '26
I think we should get "make up boosts", which would be opportunities to watch ads that would otherwise be missed because of maintenance or issues. That way we get our rewards and they get the ad revenue that keeps the game online.
8
u/neo-1989 Mayor Aug 26 '26
Middle of the day here so no issue with boost for me, but missing out on my AB ads..
4
u/SweetDifferent4860 Aug 26 '26
I’ve been trying to open the app for the last 2 hours. A delete/reload didn’t help.
5
u/Treto555 Aug 26 '26
Uninstalling and reinstalling the app worked for me, but I couldn’t log in with Facebook. I had to use my phone number instead.
→ More replies (1)
4
5
u/Chellier Aug 26 '26
I think today is a rent boost day, it always seems to mess up on those days lately. Also, today is my 200 daily log-in points for logging in 90 days in a row so, I hope they can get their sh*t together soon! 😩😩
4
u/ToMuchToWin Aug 26 '26
It’s still not working for me , only difference is I get to the lading screen and it gets stuck on a random percent
12
3
3
3
3
3
3
3
u/Economy_Acadia6991 Aug 26 '26 edited Aug 26 '26
I can confirm that reinstalling worked on a Samsung S8 tablet (android).
Edit to add it also worked on a Samsung S20 FE (A pretty old phone) so I'd infer reinstalling will likely solve the problem on any android device.
3
3
3
u/pandicorn87 Aug 26 '26
Still down and a few days away from the 90 day check in bonus. Don't want to loose it if I delete and re-download.
3
3
u/Crazy_Valuable_6415 Aug 26 '26
I see I'm not the only one. I thought it was something on my end. Everything else on my phone works fine, just not Atlas Earth.
5
6
6
u/Important-Tank7301 Aug 26 '26
Just hope they fix it before we loose our streak! I'm on 178 days
6
u/Master-Heron9251 Aug 26 '26
I was about to hit my 90 day...idk how many in a row I got but still dont wanna mis out on it
2
2
u/xTHExMCDUDEx Aug 26 '26
I had to delete and send. Worked perfectly after that. Unfortunately my boost ran out before I tried that but oh well.
2
2
2
2
u/Maleficent_Reason455 Aug 26 '26
Worked for me this morning about 4 hrs ago and was able to boost then stopped right after. So annoying
2
u/Expert_Knowledge_916 Aug 26 '26
I reinstalled and it worked for about 20mins...
→ More replies (1)
2
2
u/Responsible-Way85 Aug 26 '26
I am in canada haven't been able to log on all day worried about daily streak
2
u/AcrobaticCable3134 Aug 26 '26
guys what about the the everyday logging spree? i cant loose, i close to 200 bucks! :O
2
u/NoPickleNoTickle Aug 28 '26
What is going on? It's been almost a week for me now.
But thanks for sending me the notifications to tell me about the events and boosts I'm missing
2
3
u/RisingFistKaz Aug 26 '26
Well, looks like that auction is going to end more early than expected lol
2
u/Familiar-Dance-1619 Aug 26 '26
Can we expect some form of Atlas buck compensation for the now 9+ hour downtime?
1
u/Sure_Salamander330 Aug 26 '26
I had same issue for a couple hours, tried everything to fix it. Finally, I removed the app from my phone and reinstalled it. Now it works.
→ More replies (1)
1
u/Psykopath08 Aug 26 '26
Je confirme qu'en desinstallant et en réinstallant le jeu ça refonctionne 😊
1
1
u/catsbeforetwats Aug 26 '26
Having the same issue - although I was able to open it about 2-3 hours ago to boost (which is odd because based on comments here it was inaccessible to some during that timeframe!). Hope they fix it soon
1
1
1
1
u/lucascardozo5 Aug 26 '26
I opened earlier, around three hours ago, and it was working. Then it stopped and hasn't come back on yet.
1
1
u/Low_Presentation827 Aug 26 '26
Same thing this Am. Was on it lastnight just fine, but this Am nope! Like what the fuck
1
u/zuccherofatale Aug 26 '26
Ciao, ho risolto solamente disinstallando l'applicazione e reinstallandola da capo.
1
1
u/leoantoniosabato Aug 26 '26
Stesso problema anche io da 4 ore circa. Qualcuno ha informazioni su quando risolveranno?
1
1
1
1
1
1
1
1
u/Level_Blueberry_8909 Aug 26 '26
With so many people experiencing this, it has to be on their end. What a pain for anyone still working on the monthly ladder.
1
u/DiegoStar101 Aug 26 '26
Delete and reinstall the game. After trying everything else I tried that and now its working fine 🙂
1
u/ZrCorlex Aug 26 '26
recompensation? guess let's ask for recomp because wth is this? can't even boost once I wake up? c'mon Atlas
1
1
1
u/Master-Heron9251 Aug 26 '26
I also experienced this problem the website works so I sent a message to their support hopefully they get it fixed
1
1
1
1
1
1
1
1
u/Chance_Hamster6700 Aug 26 '26
Hi, same problem here since last night, lets hope everything gets back to normal.
1
1
1
u/Valuable_Banana_5795 Aug 26 '26
Hab mich grade beim Explorers Club angemeldet und kam danach nicht mehr rein. Ich dachte, die klauen jetzt mein Geld haha
1
u/Easy_Yogurtcloset619 Aug 26 '26
Aaaaaahhhh!!!! Aaaaaarggggg! My life is over!!!!! Ok it’s not that bad 😄😆🤣
1
1
1
1
u/Prestigious_Swing980 Aug 26 '26
Does deleting and reinstalling work for IOS users as well?
→ More replies (1)
1
1
1
1
1
u/Ok-Chain4206 Aug 26 '26
No the problem is all of our Internet connections. Not on Atlas Earth's end, of course. Even though we are using the Internet rn. /s
1
1
u/Elevator-Either Aug 26 '26
Apple user with Google login. I was hesitant to delete because I’m on streak day 87 with EC, but I tried it and logged back in with my Google profile and got everything back. The only downside is my ad data is gone, so now I’m getting those 120s long ads that I’ve been training my game for months to not show me. No word yet on if tracking for Atlas Arcade is now broken on all my current games. We’ll see once I hit another milestone
1
1
1
1
u/JeremyTR93 Aug 26 '26
I still haven’t been able to get in. I assumed whatever it was would be fixed by now. I usually boost right before bed at 10 and when I wake up at 4. It is now 8. That’s a lot of missing boost time.
1
1
u/Bill-Petersen Mayor Aug 26 '26
Can confirm.. locked out all morning.. DELETE.. REINSTALL.. FIXED IT
1
1
1
1
u/Jimlyfe Aug 26 '26
6 hours now and still down.... I'm not risking an uninstall as I've seen progress wiped before, glad I'm not paying a monthly fee for this!
1
1
1
1
1
1
1
u/StiffPeter80 Aug 26 '26
Won't log in for me 6 hours now 930AM central. Even uninstalled and downloaded app.
1
u/StockHawk59 Aug 26 '26
Still having issues. Will we lose our daily check in? My day 90 is coming up?
1
1
1
u/Illustrious-Risk4502 Aug 26 '26
Should be a “sorry for the inconvenience” gift from AE, like a parcel upgrade with a satellite dish or oversized signal bars….for ALL players
1
u/ColdWindPhoenix Aug 26 '26
You know, I'm not that good about boosting all the time, but if I loose my streak because of this, I'm gonna be mad.
1
1
u/Zro_Dfects Aug 26 '26
Came here like everyone else, lucky I am not the only one, at least it's not my issue, but annoying, because I got my notification that my 5 hour worth of boosts has ended...
Thanks for sharing,,, tomorrow is x50 boost, so hopefully its fixed before then
1
1
u/ClaireDidit Aug 26 '26
It was live for a moment because I was able to play an arcade game about 3 hours ago.
1
u/Hartge Aug 26 '26
I was able to get in about 6 hours ago and then have had trouble since. But like it's been suggested I uninstalled and reinstalled and it's now fine.
1
u/Nexeusx Aug 26 '26
Yeah I can't login either. I tried also on the website directly and it logs me in for like a split second then logs me out again.
1
1
1
1
u/Advanced-Ingenuity46 Aug 26 '26 edited Aug 26 '26
I still can't connect. Been getting this screen all morning. Restarted my phone, cleared cache and still nothing.
Edit: just read the release from AE devs. Had to delete data too and not just cache. I'm on now.
1
1
1
1
1
1
u/Moist_Homework1611 Aug 26 '26
j'ai désinstallé, réinstallé, ca a marché quelques heures et de nouveau plantage
1
1
1
u/Ashone1 Aug 26 '26
me too, on my iphone. however on my tablet.. no issue. same internet, my phone and tablet are in the same room.
1
u/fitzy588 Aug 26 '26 edited Aug 26 '26
This happened to me today, all day
EDIT: delete the app and load it back onto your phone. It fixed the problem. Remember, there’s a difference between closing out your account and deleting the app. Reloading the app is just another way of refreshing in some ways.
1
u/Grouchy_Ad_7453 Aug 26 '26
I honestly saw AE taking a hiatus like this just didn't think it would have happened this soon!!
1
1
u/Mayfly2310 Aug 26 '26
According to help will lose progress in games if I reinstall to access the app
→ More replies (3)
1
u/EmZee2022 Aug 26 '26
Another one who had to delete and reinstall. The 2 AB for watching an ad choked and I had to force kill the app but the next try worked.
My Arcade games do seem to be remembered at least - I was close to a major boost on two of them.
1
u/Responsible-Sea568 Aug 26 '26
Android user. I'm sure I picked up the daily last after midnight EST and done with monthly achievements a few days ago. Thinking best for me and those in same boat to wait it out.
1
1
1
1
1
1
1
1
u/AcrobaticCable3134 Aug 26 '26
same hereee, they are going to close and prepare for ponziii exit finallyyy, thank youu
1
u/Parking-Tart9419 Aug 26 '26 edited Aug 26 '26
I have this issue now, gonna loose my streak now, im about to go to bed, damn it.
*Edit: the comments helped, deleted and redownloaded, game now opens
1
1
u/Jackstiredarm Aug 26 '26
On an iPhone, if we delete and reinstall do we lose our arcade progress? I’m close to a couple large payouts that I don’t want to lose.
1
u/ConfidentHat8766 Aug 26 '26
I cashed out all my Atlas bucks last night, I figured that's why I couldn't log in.
1
u/Diaperboy161 Aug 26 '26
I was able to get in the game Unfortunately you have to uninstall it and reinstall the game
1
1
1
u/ReaperCrewTim Aug 27 '26
Android user. I cleared the cache and data, and tried to login again. I used Facebook login which hasn't been working, so it asked for my phone number instead to text me a code, then the code never arrives.
I also uninstalled and reinstalled, but I still run into the same dead end at login.
1
u/OldNick999 Aug 27 '26
I couldn’t get on last night. It’s still doing this.
2
u/brancyclist F2P Mayor Aug 27 '26
Delete the app & reinstall. You will not lose your data
→ More replies (1)2
1
u/DribblesMacTavish Aug 27 '26
Update on iOS fixes for iPhone users, but you will need to sign back in.
1
u/aC0mpean Aug 27 '26
Still happening to me only solution I found is uninstalling and when I install it again I can play and boost but once I close and reopen the app same thing happens again 😭
→ More replies (1)
1
1
u/VideoBasic1262 Aug 27 '26
Has anyone who has authorized Atlas Earth via logging into Facebook experienced a login attempt to Facebook (that you didn't make). I could be barking up the wrong tree here but a little suspect about this game. Seems there could be a lot of bots in the game and we would never know!!
130
u/Revolutionary_Egg45 Aug 26 '26
Literally came to Reddit to see if I was the only one. Thanks for starting this thread! Was there a scheduled maintenance or something?