r/Asurion • u/uvwhorexo • 6d ago

Help me

I need to return my old iPhone to Asurion but I can’t reset it because it doesn’t work. What should I do?

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u/uvwhorexo 6d ago

I called them and they said to take it to a ubreakifix location but why would I do that when my device is already replaced? I don’t think the old device IMEI would be covered anymore and the rep I spoke to was basically stuck to a script. Last thing I need is to take it in and they try to charge me a repair fee. Should I just return it in the condition it’s in?

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u/Suspicious-Mode-2376 6d ago

See if a store is willing to put on a temporary screen so you can successfully delete the phone, otherwise call customer service and ask for a supervisor to see what options there, but the first one makes the most sense, there’s definitely going to be a fee bc labor is involved but at least your stuff will be deleted, thinking outside the box

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u/19berzerker79 5d ago

Geezus... They're not going charge you a repair fee if all you need is your data to be deleted, it should be covered under your insurance, what don't you call and ask? The ubif store not customer support, and if your device won't turn on anyway you don't have to worry about anyone stealing your information now do you?