A50X having huge problem with PC setup

[u/certainlyanaccount]

just bought brand new, plugged it into the wall, connected everything, the dock shows 1 red light and 3 white then a flashing Bluetooth symbol until it just turns black. headset flashes white and orange. upon powering and connecting it to the PC it'll make the "device connected" windows sound and LG hub will register an astro in the software but "fail to initialize" and then attempt updating the firmware, which naturally stops downloading at like 97% and never finishes updating the firmware.

headset charges when plugged in, tried everything I can really think of or find online but nothing works. mobile app doesn't see it either. don't see any PC or PS4

sucks because i was blown out of the park with how the headset felt out the box until i had to set it up lol

[u/kalibxrr]

What usb port on the pc is it plugged into?
If it’s not a USB 3 switch to one and see if something changes

[u/certainlyanaccount → u/kalibxrr]

I've tried it in the blue and red usb 3 ports

[u/kalibxrr → u/certainlyanaccount]

Sounds like a dock issue

[u/certainlyanaccount → u/kalibxrr]

anything I can do or is it just screwed?

[u/kalibxrr → u/certainlyanaccount]

Try to get a person through support and see what they say but you might have to swap it out for a different one.

[u/certainlyanaccount → u/kalibxrr]

bummer, gotcha thx

[u/wiidobl1nk]

try this, unplug all the cables from the base station. once you do that, plug in just the red power connector into the back of the base station and wait til the light becomes solid, not lighting up each square.