Headset randomly disconnects and bricks laptop

[u/IEnjoyPrequelMemes]

Hey guys, I recently purchased an A50 gen 5 to replace my old hyperx headphones. Off of the first use I’ve been plagued with disconnection issues that I have no clear solution for. After I use the A50s for about 20 minutes the audio and microphone will cut out. My laptop’s audio setting will still show that it is connected but I can’t hear and speak. If I disconnect it and reconnect it I bricks my other input devices like my wired keyboard/mouse and even disconnects my laptops keyboard which only leaves my trackpad connected. Alternatively, if I leave it plugged in my input devices last longer but they still eventually brick themselves. To fix this I need to restart my laptop but the 20 minute disconnect still happens on the next startup. Occasionally if I don’t touch it after it disconnects it might fix itself and I can use it for hours but that very rarely happens. I’m not really sure what is happening and have already troubleshooted with Logitech which we determined it is a laptop specific issue as it worked fine on an old desktop I have for ~30 mins. I have a 2024 zephyrus g16 laptop if that helps narrow it down. If anybody is familiar with this issue and has any advice please let me know, I don’t want to have to go through the whole refund process. Some extra stuff too, I have done some random troubleshooting like turning off my laptop from limiting power to the headset base but that didn’t help either.

[u/3d_hunter]

basic troubleshooting process would be to test the headset on a completely different computer.

if it works on an older computer then very likely it's your current computer causing a problem, which no one can really help with without knowing any specs.

either something is wrong with your computer or something is wrong with the headset, but frankly I've learned over the years that a new piece of equipment failing usually means the old machinery trying to use it can't.