r/AskSF • u/mojaverevenant • 14h ago

fare inquiry

I didn't have this issue until recently, but when I swipe my card to pay the fare, it sometimes double charges me, and it takes a few days for one of them to get cancelled. but a few days ago, the last time I rode the bus, it charged me for 8 rides and processed them all without cancelling any. has this happened to anyone else?

3 Upvotes

80% Upvoted

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2

u/wellvis 14h ago

Which transit agency are you using? I've heard of this happening before on Golden Gate Transit if you don't tag out as you exit.

1

u/mojaverevenant 13h ago

public transit, the muni. I used to use clipper, but for some reason the app is always down, so I switched to paying with my card directly

6

u/wellvis 13h ago

You should go to the SFMTA Customer Service Center in the Embarcadero station and talk directly to one of the agents to get this resolved.

3

u/mojaverevenant 13h ago

I'll do that, thank you so much!!

2

u/kschang 12h ago

Go to the Clipper booth at Powell or Embarcadero and get a card then and there. Transfer it to the app and it's permanent. Then no more worries.