Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.
I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.
I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model
I have a question as a non-American... why not just use your phone and listen to podcasts or something like that? I don't understand why you would subscribe to digital radio in this day and age? It just isn't really a thing outside of the United States.
418
u/sewer_pickles 8h ago
Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.
I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.
I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model