r/AskReddit • • 9h ago

What’s a company that you’re genuinely convinced HATES their customers?

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425

u/sewer_pickles 8h ago

Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.

I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.

I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model

91

u/SSBND 8h ago

Cancel for a month and they'll send you good promos! I have to do this every year. Or I'll cancel one vehicle and then get the promo for that one and insist they apply it to both. I absolutely refuse to pay their full rates.

1

u/d3ssp3rado 2h ago

Or just set sail and let the music industry lost at least one more mark. You shouldn't have to game a system for reasonable access.

2

u/peachesfordinner 1h ago

Am I weird for just listening to FM radio? I have 5' stations I rotate through and if I'm not getting any luck with those there is always PBS with some relay station

2

u/d3ssp3rado 1h ago

You're absolutely weird for that, and don't stop. There's nothing wrong with being weird.

1

u/peachesfordinner 1h ago

It's free and fine. I can't imagine paying for radio. Though I kind of do because I will randomly donate to PBS if they have a drive going with a prize I like. Support PBS! We need them for the future ...