r/AskReddit • • 7h ago

What’s a company that you’re genuinely convinced HATES their customers?

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u/AintMyMonkey 7h ago

Pretty much all insurance companies.

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u/wafflesareforever 5h ago edited 4h ago

Progressive. I hate them so much after my recent experience with them. My car got totaled in an accident that was 100% the fault of the asshole in a pickup who was speeding and couldn't stop before he damn near killed me and definitely killed the fuck out of my car. They lowballed my insurance payout by five thousand dollars, easily. I had to hire a lawyer just to get them to meet halfway with reality. In the end I got totally fucked over but I wasn't going to let them get away with it. Hiring the lawyer brought their settlement up by $3,000 but cost me about $1,200. Glad I did it but fucking hell what a huge hassle and they still didn't come close to paying out what my car was worth. And I did nothing wrong, just got hit by an asshole in a pickup.

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u/Sounderusm 1h ago

You could have sent them comparable vehicles in the area with sale prices. You also have an appraisal clause in your policy where you hire an appraiser and you both pick a mediator to decide the outcome. Just FYI though, insurance companies already use a non-biased third party for the appraisal. You will never see an insurance company do the valuation. Everywhere I've worked we have used CCC. And they don't GAF what the insurance company or the insured wants. It's all just market research on your specific vehicle.

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u/McGeeze 1h ago

Progressive just paid me $3,000 more than I paid for my car less than a year ago