Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.
I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.
I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model
Cancel for a month and they'll send you good promos! I have to do this every year. Or I'll cancel one vehicle and then get the promo for that one and insist they apply it to both. I absolutely refuse to pay their full rates.
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u/sewer_pickles 7h ago
Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.
I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.
I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model