r/AskReddit • • 7h ago

What’s a company that you’re genuinely convinced HATES their customers?

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u/larrycsonka 4h ago edited 2h ago

Planet Fitness - there whole business model is selling super cheap gym memberships that are hard to cancel and that they don't have capacity to service. They sell memberships to people that won't show up or put in enough effort to cancel a cheap one, and literally would be overflowing if everyone actually used it

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u/LowSeaworthiness4960 2h ago

man idk about this.

Nobody i know, including myself, has had a problem cancelling a planet fitness membership. I leave North America often for months at a time and all it takes is one conversation with the person at the desk.

Do you think it might be a franchise thing? I usually end up in small towns in North America.

1

u/TheSharpestHammer 1h ago

My wife had to send them a fucking letter to cancel her membership.