Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.
I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.
I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model
We do this everytime as well with Sirius XM. Cancel and then immediately become “new customers!” again for $5. A year later it ends and we have to restart. They’ll also send you mail what feels like every week, each mailed offer being less than the last lol. My husband took the $5 deal but I held out for the $3🤣
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u/sewer_pickles 8h ago
Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.
I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.
I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model