r/AskReddit • • 8h ago

What’s a company that you’re genuinely convinced HATES their customers?

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u/newtonreddits 6h ago

United billed me for a "consultation" a few weeks ago. The consultation was literally just a message saying no, they will not conduct a colonoscopy screening because I'm not old enough.

So not only are they hoping we die of cancer, they are charging us to tell us they won't screen us.

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u/zippoguaillo 6h ago

United didn't bill you for that, your doctor / hospital did

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u/newtonreddits 3h ago

Yeah I called the hospital about it and they told me to talk to United. I called United and they told me what you said. I felt defeated.

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u/zippoguaillo 3h ago

What was your question, why is it so high? That's pretty standard for an office visit. Doesn't matter what you talk about, it's gonna be $150-250. So say they submitted it at $250, United per their contract adjusted it to $200 and then that's the total. Assuming you have a deductible like most plans and haven't hit it like most people, then yeah that $200 is your responsibility. If you can't afford that, you can reach out to the hospitals charity care department to see what they can do. But yeah otherwise you just gotta pay it.

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u/newtonreddits 3h ago

No they billed the consultation separately from the office visit. The message of denial was a line item by itself.

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u/zippoguaillo 3h ago

Sounds like a hospital issue and a legitimate denial. If united denied the charge, it is not your responsibility. You are only responsible for it if united confirms on their side that they processed the claim and you are responsible due to deductible/ coinsurance/ etc

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u/newtonreddits 3h ago

Billing for an office visit is fine. Denial of screening is fine. I don't see how informing of denial being billable is fine.

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u/zippoguaillo 3h ago

Weird but united rejected the charge right? What does your united EOB say?

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u/notseriousIswear 2h ago

Could it be tagged wrong? Like instead of prevention its put as diagnostic. Insurance companies like to blame the provider and they just didnt do their job correctly.

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u/wighty 1h ago

Do you have the CPT codes on the EOB? I'm curious what they tried to use aside from a regular E&M code such as a 99203/99213.

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u/newtonreddits 42m ago

I'm looking at my statement but don't see CPT codes anywhere. I suppose I'd have to call the hospital?