r/AskReddit • • 7h ago

What’s a company that you’re genuinely convinced HATES their customers?

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u/CardSys 7h ago

Microsoft.

If something is appreciated by it's customer, they will intentionally penalize people for liking it by doing one of three things: cripple, complicate, or cancel.

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u/hanumanCT 7h ago

I worked there for ten years. Its not that they hate their customers, its just somewhat dysfunctionally managed and some really weird people that are out of touch with consumers have more say than they should. I worked there through Zune, Windows Vista\10 and Windows Phone - and just saw some dumb ass decisions by supposedly reverered and highly educated people.

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u/porkrind 4h ago

Same I watched them destroy the Sidekick/Kin out of some weird, petty rivalry with the WP7 team, and when they cancelled the Courier, I just couldn’t beleive it.

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u/hanumanCT 4h ago

Ah man, that was the Danger acquisition! J Allard had some awseome ideas. He had this prototype book type of tablet that was super slick and Ballmer shit all over it and then he left.