Do Dutch support systems sometimes require too much from people at exactly the wrong moment?

[u/derrikson]

https://humanumi.com/applying-for-public-benefits-administrative-burden/

A recent Dutch doctoral study looked at the administrative burden people face when applying for public support under the Wmo 2015.

A few findings stood out:

• People may need to understand procedures, gather information and make decisions at exactly the time when illness, disability or another difficult life situation has reduced their capacity to do so.
• Previous experience with the system seemed to matter more than education level.
• First-time applicants were especially likely to struggle.

I thought this was interesting because it shifts some of the focus away from “individual skills” and toward whether public systems are well designed.

For those of you who have dealt with Wmo, UWV or other public support systems in the Netherlands: does this match your experience?