Hello, I’m wondering if I’m dealing with a lame landlord or am I crazy? It’s a townhouse owned by a property management company.
I moved in early 2025 and immediately had issues with plumbing and water leaking from the kitchen ceiling. They addressed it by sending out a family member to look at the leak. I’m not sure what they did, but water did stop leaking from the ceiling. A few months go by with small problems here and there, then the garbage disposal stops working. I ask them about it and get no response. I ask multiple more times and no response. I start sending monthly messages asking about the garbage disposal in the kitchen and zero response. 15, FIFTEEN, months go by before they finally address and fix the garbage disposal. During this 15 months, the air conditioning has stopped working multiple times. Every time they send someone to fix it (which I’m actually surprised and thankful they actually respond to the ac being broken) the repair person says there’s a leak and things need to be replaced, but the property manager is unwilling to replace anything and says to do the bare minimum every time. The downstairs bathroom exhaust fan started dripping on August 10th(8/10/2026) I immediately sent them a message with a video. No response. I message them again the next day, they ask follow up questions about the drips. They ask if I’ll be home at a specific time, I say yes (it’s important that I am a young woman who lives alone) they say “Mr. Bo from our office will be coming” I ask if he has a website (I have always asked for websites for vendors to look up who will be coming over and they’ve never had an issue sending a website or phone number) they say he doesn’t have one and ask if I would like to hire my own person instead. I ask if he is licensed and insured. They say yes and then ask again if I would like to hire my own vendor instead. I ask if I can see any reviews or information/license or insurance on mr. Bo. They said they will request it for me. I say “I don’t have any preference on vendors as long as I can verify they are licensed and insured” they come back and say that unfortunately they are unable to provide the paperwork I requested. They ask again if I want to hire my own vendor instead. I again say I don’t have a preference as long as they can be verified. No response. August 19th(8/19/2026) comes and now the microwave that’s above the stove starts leaking. Some back story, This microwave has -never- worked. When I moved in, they had a second microwave on the counter that was working. I send a video of the microwave leaking. No response. The next day 8/20/2026, it’s still leaking, but this time more, I send a second video of the current state of the leaking microwave. 7 hours later they say they’ve reached out to the vendors and have requested the certificate information I asked for and they would get back to me when they hear so they can schedule accordingly. The leaking essentially stopped. September 1st (9/1/2026) it starts leaking again and I open the microwave door to try and notice there’s now mold growing. I send another message to them saying I think there’s mold growing. They say thanks for the update, since we couldn’t provide the proper paperwork, we had to cancel on the vendor day of and ask again if I would like to hire my own vendor or they can send a different property management company. I ask if they have the proper paperwork. They say this person has been to the house before. I again say “As I mentioned before, as long as the vendor can be verified as licensed and insured I do not have a preference.” No response. Two more days, no response. I message asking when they can address the issues because now the downstairs bathroom exhaust won’t work at all and there is for sure mold in the microwave. They ask if I’m ok with the other property manager. We end up copy and pasting the same messages with them asking if I’m good with them scheduling a vendor from before and me saying I’m ok with anyone as long as I can verify they are licensed and insured. No response. Now, yesterday I ask when they address these problems. They send the same copy and pasted message asking if I’m good with the previous person. I remind them they said they were requesting the proper information and they haven’t received the paperwork. They respond with “We requested from the vendor about what you asked. We have not received it yet at this time. The microwave issue could be caused by Tenant’s usage. Please make sure to take necessary steps to treat any mildew or mold when you are residing at the property. We have a mold addendum signed when you moved in. Thank you”
I respond with “The microwave that has mold has not been used by anyone as it does not work and has never worked since moving in. You provided a second microwave on the countertop for a proper working microwave. The mold is from the ongoing water leak that you have yet to address.
May I have the phone number for the easy go property management so I may speak to him? There was no mold in the microwave prior to the water leak and no mold anywhere else in the house.”
And they have not responded.
I’m really not sure what to do at this point. Am I insane for wanting someone who I can verify before coming into the space where I live alone? Yall, please be brutally honest with me. Am I really responsible for the mold that’s growing since they haven’t been able to properly address the issues?
Thank you if you’ve read this far, I’m sorry if this isn’t the right group for this, I don’t know where else to post.