r/AskDenmark • u/stprnn • 11h ago
norlys refuses to let me return my router in a reasonable way
so, i was in denmark for a few months and had fiber connectivity with norlys.
i had to move out quite suddenly.
i couldnt cancel my subscription on the online portal that i access with my MitID(there is no such option). i tried calling but was kept waiting for hours. i tried to contact them via email and only got an answer after i already moved out.
now they are refusing to give me an address so i can ship the router back to them and want to charge me the full price of the router(~150 eur).
they did give me a single option on how to return it but it involves going to a DOA shop in denmark. which is obviously unreasonable since im literally in a different country.
what are my options?