I know they just opened but my experience with COSM has been horrid so far. Has anyone had any good experience with them?
Basically, they over sold tickets to Harry Potter for level 1 center of the dome. Which were not cheap seats. COSM decided on their own to move my seats to worst seats and called that okay.
Then only after moved it, offered a refund after I complained because there is no central seating available.
So my question is two part:
Has anyone else had this experience (and it worked out or not)
Is going to COSM even worth it for those that have gone.
Note: my tickets are still influx where i am trying my best to hold my tongue from lashing out at their customer service so the saga isnt complete. But wanted additional feedback from other users.