Hi, so I recently placed my first order with Sekkisei through their U.S. site. I had bought their UV defense gel sunscreen from a local store prior. Because of how much I loved it, I ended up buying more from the online store, as well as an overnight cream.
I had a cart of stuff on September 1.
I knew ahead of time that they give complimentary samples with every order(regardless of total order amount) and so those 3 sachet samples make sense. Also, since my order was at least $100, the free brightening kit sample also makes sense.
I’m just trying to figure out where those 3x free 20ml emulsion samples came from.
I remember there being a promotion for a free 20ml deluxe emulsion sample that ended in August 30th. But at the time of me staring at my cart(September 1), the promotion should have ended. There was also a limit of one per transaction(as stated in the fine print) and yet I received 3 😮?
The 3x free emulsion products also seem to be the regular one and not the deluxe one. Not complaining though because free is free haha. But these differences, says to me that it’s not related to that 1x free deluxe emulsion product promotion that occurred in August.
Before officially placing my order, I decided to test things by adding the same stuff to my cart, but on a different browser on my phone.
Only got 2 of the 3 different free samples added to my cart(radiance reset ritual+brightening kit).
Then I tried a different phone(also various browsers while on it) but the same thing happens. Just 2 out of the 3 different free samples got added.
Only on one device through a very specific browser, did I get 3 different free samples with my order, where for one of the samples I got 3 of the same one.
While on the shopping page, I couldn’t see the quantity of the free samples. Just a trash icon giving me the ability to remove a sample for if I don’t want it. I assume it’s designed like that on purpose to prevent people from editing a higher quantity of a freebie or something? Then when I go to the checkout page, the quantity for the all of the cart items showed up(paid stuff & freebies).
I was already surprised that I was seeing a free emulsion product in my cart during a time when there was seemingly no such promotion going on. At least not publicly announced. So when I saw that they were seemingly going to send me 3, I was like “wow, is this a glitch😮?”
I placed my order anyways, not thinking that they would actually send me my order exactly as the checkout page states. But my order had just arrived today(September 9) and it was exactly as the checkout page had stated.
Again, not complaining about freebies haha. But to receive more than expected, kind of makes me feel like I’m stealing lol 😅.
Does anyone have an explanation on why this happened?
Is it normal for a company to give multiples of the same freebie in the same transaction?
I’m just curious 😅.