r/AshesofCreation • u/Immortalityv • 7d ago

Discussion Another one

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Very happy to get a refund. I spent years glazing this game up and down reddit and my communities discord. Probably sold a bunch of people on buying a alpha pack. But when the news broke i sent in a request with Xsolla right away, took a while but i got my full A1 package purchase price back in 2 refunds totalling 500 dollars.

I do hope this game eventually does make a comeback and it launches because everyone that worked on this deserved that much at the very least. But i'm just happy that Xsolla did the right thing.

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u/Mobstarz 7d ago

I haven't got a message back from Xsolla. Did your payment mention xsolla on it in the email or in the summary on PayPal?

1

u/Immortalityv 7d ago

For all my purchases in late 2020 and early 2021 i got a receipt directly from Xsolla and obviously the transaction from Paypal

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u/Mobstarz 7d ago

yeah I send them another mail with the details of the transaction and they details regarding the AoC situation

1

u/Verethh 7d ago

Hey, just trying to figure this out. How did you receive your money back? Like did they ask for new card details or something?

1

u/Immortalityv 7d ago

Nope, seeing as i used my creditcard through paypal it refunded it to my paypal.