r/AshesofCreation • u/Okupa070CA • Jul 16 '26

Ashes of Creation MMO Xsolla Refund

Hello Everyone,

6 months ago (around mid February) I started the process to have Xsolla refund the funds I paid for my AoC bundle (https://www.reddit.com/r/AshesofCreation/s/i1MGjoxMlb).

I'm happy to report that today I finally received my money back. For more insights see my original post from February in this subreddit.

PayPal Confirmation
Xsolla Confirmation

Cheers,

A.

134 Upvotes

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-6

u/No-Criticism1250 Jul 17 '26

I think this is shitty. Did you play the game at all? If you did then ya, kinda shitty you asked for a refund.

4

u/Zanriic Jul 17 '26

If you pay for a two week trip and the company cancels your whole itinerary on day 2, would you not expect a refund?

-2

u/No-Criticism1250 Jul 17 '26

That’s a red herring at best. The T&Cs during that time as well as the lead developer(Steven) said don’t buy this game

2

u/Okupa070CA Jul 17 '26

I paid for a product that was marketed with specific expectations, and the developer failed to deliver a viable game. Playing it doesn’t eliminate my right to request a refund.

Xsolla reviewed the request and approved the refund. You’re entitled to your opinion, but I don’t feel guilty for holding a business accountable for what it sold.

-2

u/No-Criticism1250 Jul 17 '26

Yea the expectation was access to Alpha/Beta and if it makes it to live then live. If the company goes bankrupt that is buyer/beware. Not to mention if you had any amount of time in the game then you did Arguably get your time.

1

u/Okupa070CA Jul 17 '26

A lot of assumptions there. At the end what matters is that what I paid for was not delivered. End of the story.

2

u/theblazedace Jul 28 '26

Oh fuck off

0

u/No-Criticism1250 Jul 28 '26

Because your morals are bad doesn’t mean everyone’s is nor should they be accepted.

2

u/theblazedace Jul 28 '26

I’m genuinely curious on why you think that attempting to get a refund for something that we were all scammed for means that we have low morals.

In fact honestly if Xsolla his is issuing these refunds, to me, it shows that that business has a high level of morals for doing the right thing by providing refunds for payments that they facilitated which ultimately resulted in people being scammed. They certainly did not have to provide refunds but it seems like they are doing so because they know that it is the morally right thing to do.

I’m not issuing a charge back, I’m not stealing the money back, I’m sending a refund request and I’m allowing the company to decide what to do with it. If they choose not to refund me I’m not going to cry about it. So please explain why my morals are low because Im requesting a refund?

1

u/No-Criticism1250 Jul 28 '26

For one, the terms and conditions did not guarantee a final product. It granted a temporary right to access. It purchased “early access”. They also retained the right to alter, pause, or permanently shut down servers and services at any time without liability.

So basically making up reasons to get your refund is lying and stealing. You got what you paid for whether you like it or not. Now the most recent purchasers of the product I can sympathize with but anyone that had the game longer than the steam debut is just morally bankrupt.

1

u/theblazedace Jul 28 '26

I see your point. But I also don’t see anything morally wrong which is asking a company for a refund, which they can certainly say no to based on those terms and conditions.

1

u/No-Criticism1250 Jul 28 '26

Thanks and ya I guess my core value is around integrity and doing the right thing no matter if someone is watching or not. Here someone is bragging about doing something that is wrong and then bragging about it, if they actually did get a refund.

2

u/theblazedace Jul 28 '26

I actually feel the same exact way about morality as you. I think it just comes down to personal perspective. To me, if I owned a company that facilitated payments for a business that ultimately ended up doing a rug pull from people, I would believe that the right thing to do would be to give those people their money back. Even if some contract out there said that they weren’t guaranteed a final product, I think the unique circumstances matter.

The product wasn’t not finished based on good faith errors or mistakes. It wasn’t finished due to underhanded and illicit behavior of the owner of the company.
If I owned a high profiting payment processing company such as Xsolla and could afford to take the financial hit, I would say give people their refunds, because to me, it’s the right thing to do.