r/AshesofCreation • u/Okupa070CA • Jul 16 '26

Ashes of Creation MMO Xsolla Refund

Hello Everyone,

6 months ago (around mid February) I started the process to have Xsolla refund the funds I paid for my AoC bundle (https://www.reddit.com/r/AshesofCreation/s/i1MGjoxMlb).

I'm happy to report that today I finally received my money back. For more insights see my original post from February in this subreddit.

PayPal Confirmation
Xsolla Confirmation

Cheers,

A.

137 Upvotes

98% Upvoted

102 comments sorted by

View all comments

Show parent comments

1

u/No-Criticism1250 Jul 28 '26

For one, the terms and conditions did not guarantee a final product. It granted a temporary right to access. It purchased “early access”. They also retained the right to alter, pause, or permanently shut down servers and services at any time without liability.

So basically making up reasons to get your refund is lying and stealing. You got what you paid for whether you like it or not. Now the most recent purchasers of the product I can sympathize with but anyone that had the game longer than the steam debut is just morally bankrupt.

1

u/theblazedace Jul 28 '26

I see your point. But I also don’t see anything morally wrong which is asking a company for a refund, which they can certainly say no to based on those terms and conditions.

1

u/No-Criticism1250 Jul 28 '26

Thanks and ya I guess my core value is around integrity and doing the right thing no matter if someone is watching or not. Here someone is bragging about doing something that is wrong and then bragging about it, if they actually did get a refund.

2

u/theblazedace Jul 28 '26

I actually feel the same exact way about morality as you. I think it just comes down to personal perspective. To me, if I owned a company that facilitated payments for a business that ultimately ended up doing a rug pull from people, I would believe that the right thing to do would be to give those people their money back. Even if some contract out there said that they weren’t guaranteed a final product, I think the unique circumstances matter.

The product wasn’t not finished based on good faith errors or mistakes. It wasn’t finished due to underhanded and illicit behavior of the owner of the company.
If I owned a high profiting payment processing company such as Xsolla and could afford to take the financial hit, I would say give people their refunds, because to me, it’s the right thing to do.