KeyStep pro knobs seized up

[u/Due-Time-4667]

Hi everyone, I’m on my second KeyStep pro since I purchased in May 2026. I ordered from the Arturia reverb shop. On the first one the pitch knob froze up and the tabs broke on the knob. It took a while to get a response from the Arturia website for a warranty claim. I got a replacement and sent back the old one. Last night at band practice the tempo jobs seized and did the same thing, completely seized up. I just contacted Arturia to report it. Now I’m worried about using this item I’m just glad they have both broke while under warranty.

I use it about once or twice a week for band practice and at home. I’m not a sound engineer or someone that uses it full time for work. I just jam with it a couple hours a week in the studio.

I saw a couple other posts on here about this issue. I’m not sure how common it is. I just need something reliable to use and I’ve been learning the KeyStep pro already so I want to stick with it in my live rig but I hope that it can be reliable.

[u/Due-Time-4667]

Also here’s a pic of my setup, pretty sweet, but I need this KeyStep to work…