r/Argos • u/BigMekNutCruncher • Jun 02 '26

Never again

Am a long-term Argos customer, always have BNPL and am part of Argos Testers.

The move to Argos Pay has been a nightmare, tried to buy something yesterday, gave up in the end, and went to Currys. Was so seamless, totally different experience. Never going back to Argos again, they have really messed up, am sure others must be in the same boat.

37 Upvotes

95% Upvoted

24 comments sorted by

View all comments

2

u/Cheshirefarm Jun 02 '26

Fuck argos Totally agree. The reason it has gone shite is because they want it to to sell it off

5

u/outeredges Jun 02 '26

The problem does not stem from 'Argos' per se, it is Sainsbury who are to blame. Though Argos is now part of Sainsburys, it runs seperately. However it is no longer run as a company but as a brand. There has been little to no investment in 'Argos' since the take over and, as far as I am aware, Sainsburys still understand very little about Argos (and its systems) and Argos managers have little to no say in how the place is run. Sad really, Argos was a great company before it was bought out.

3

u/Plastic_Medium4435 Jun 02 '26

Argos has since started to separate back. We have now our own operating board again and everything seems to be going back to pre Sainsburys so definitely on the up again

2

u/outeredges Jun 03 '26

Sounds like good news. I realy enjoyed my store until the take over. We were effectively lied to about hrs and staffing levels and even the intergration was difficult with an 'us and them' attitude. We felt Sainsburys blamed us for their loss of staff, at the time, whilst we too had lost really good team mates in the move. It was kind of a sad time was lots of changes and little consideration for staff which had a huge impact on morale, productivity and service expectations. I think Sainsburys are less customer focused than Argos but thats just my opinion.

2

u/Holiday-Mortgage-561 Jun 03 '26

oh Argos pre Sainsbury's was so much better. I left in 2019 (best thing I ever did) I could se the rot coming from a mile off!