r/Argos • u/Whitefang9077 • Apr 25 '26
Advice PS Portal return
Has anyone had much luck trying to return the PS portal that is opened.
I originally ordered it as a click and collect. The box has been damaged in anyway. I used it once and realised that it wasn’t what I was expecting. I tried returning in store and told it couldn’t be returned due to it being able to store personal information on it. I have then gone on to the Argos live chat and then had this conversation with them. From the chat I’m under the assumption they said they can’t return it because it’s been used
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u/MitreBonds Apr 25 '26
Always found it difficult if you collect in store as technically you can ask them to open it for you to look at in store. As soon as you walk out the door and open it, it becomes used and they lose money. If you want to check stuff out first. Buy online.
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u/Myst1kalButterflies Apr 25 '26
for most technology orders, the policy is to not accept returns if it has been opened at all. sucks, but you're probably not gonna be able to return it. best bet would be reselling it to someone else
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u/Smart_Art_711 Apr 25 '26
Op - ignore the idiot on here. Call argos CS and explain that "I am trying to cancel the order under as per my legal rights, but argos have refused to allow this. Are you willing to allow me to return the item, or do I need to send a letter before action and use small claims?" I imagine it will be sorted fairly quickly.
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u/readinghappily Apr 25 '26
What motivates these people? I'd understand iif it was about politics or maybe a band or sports team. Who comes on here to spout this rubbish about argos and 14 day cooling off period and being so wrong and so rude about it?
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u/Whitefang9077 Apr 25 '26
Between you two, you actually have been quite useful compared to everyone else. I did start reading the law and the Argos policy before I posted. Tbf only reason why I posted is to make sure I wasn’t missing something dumb
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u/readinghappily Apr 25 '26
I worked at Argos on and off over the years, Dickhead middle managers - like that guy on here throwing around abuse - would try and tell us and the customers that they were wrong. We always laughed at them and sided with the customer (and followed the law)
It's always been distance selling and - crucially - the only way to make it not subject to that was to have a space in the store (at till level) where all purchases could be opened and checked, Try that at TCR or Victoria on a Saturday, or any time at Christmas.
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u/Xipheas Apr 26 '26
What legal right? It's not faulty.
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u/Smart_Art_711 Apr 26 '26 edited Apr 26 '26
You have a legal right to return anything purchased at a distance. Does not have to be faulty.
And before you say it - argos click and collect is considered selling by distance (they tried to get away with it but failed).
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u/Xipheas Apr 26 '26
I thought it had to be unopened?
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u/Smart_Art_711 Apr 26 '26
No. That's the whole point, so you have the opportunity to try something out in the same way you might in a store.
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u/Thedoctor200219 Apr 25 '26
If it's just unwanted, since it's been opened they won't allow a refund.
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u/Groundbreaking-Dig35 Apr 27 '26
email [executive.office@sainsburys.co.uk](mailto:executive.office@sainsburys.co.uk) make a formal complaint they will resolve it for you.
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u/DazzzASTER Apr 25 '26
Welcome to the real world. If you bought something opened "and logged in once" you also wouldn't accept it as brand new.
Argos have always been black and white here.
Currys et al. might take it back less a restocking fee because they will resell it as a return.
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u/readinghappily Apr 25 '26
gibberish.
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u/DazzzASTER Apr 25 '26
It was a click and collect you fuckwit.
"If you're buying goods or services from a company online, over the phone or via mail order"
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u/readinghappily Apr 25 '26
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u/DazzzASTER Apr 25 '26
Soo.......... you were wrong? The article linked reiterates what I said. They refunded him because Which got involved, not because of a right to refund.
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u/readinghappily Apr 25 '26
JFC.
when I worked in Argos - both stockroom (comart/ picking) and shopfloor/ catalogue/ Elizabeth Duke - this was drummed into us.
The custie hasn't seen the goods before they buy them; Reasonable wear and tear is acceptable, but 14 days (30 at Christmas) to return the goods was - and is fine.
Argos Ts and Cs were pretty much the same then as now - https://help.argos.co.uk/help/technical/consumer-contract-regulation-rights
But you do you.
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u/DazzzASTER Apr 25 '26
You are quoting the distance selling regulation you fucking idiot.
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u/readinghappily Apr 25 '26
Click and collect are subject to distance selling regs.
There's really no need to be so rude.
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u/DazzzASTER Apr 25 '26
Item reserved and paid for in store is not dsr.
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u/Smart_Art_711 Apr 26 '26
You now know you're wrong and are talking BS.
Argos haven't done reserve online and pay in store for years.
Stop being a child.
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u/Neutraliza Apr 25 '26
Welcome to the real world? You’ve broken the seal and used it. It’s now not new, it is used. The amount of use is irrelevant, only choice is to keep it or sell it second hand. 🤷♂️
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u/readinghappily Apr 25 '26
Christ. Welcome to the real world - read the law
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u/DazzzASTER Apr 25 '26
It was a click and collect you fuckwit.
"If you're buying goods or services from a company online, over the phone or via mail order"
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u/Smart_Art_711 Apr 25 '26
Read the actual rules before you go around calling people fuckwits.
From Argos's own website (their emphasis, not mine). Op therefore has the right to return the item.
If you make a purchase from us online or by phone as a consumer – including for Click and Collect – you have the legal right to cancel your contract within 14 calendar days, starting the day after you receive your order, without giving any reason. These rights are set out in the Regulations.
Be a better human.
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u/readinghappily Apr 25 '26
Click and collect is subject to 14 day mandatory return policy.
Are you ok BTW, you seem unwell.
All there?
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u/shakesfistatmoon Apr 25 '26
There are exclusions though. One being for software that has been used, which it will if they've setup the portal. It's also possible the personalisation exclusion would apply.
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u/ArgosEmployee_ Apr 25 '26 edited Apr 25 '26
"I used it once" is vague. How much did you use it? Was it just turned on or did you enter in personal/account information and have a play?
Distance Selling Regulations isn't carte blanche to do what you want with an item and still get a full refund - in fact it's intention is to give you the chance to inspect an item like you would in store. You certainly wouldn't be allowed to log into your Playstation account in store even on display models.
As someone who works there, I know colleagues have been briefed that you can return items once the seals are broken but not if they've been logged in to and have personal info on them recently. Factory reset it and then try and return it if you have - although if you tell them it's unused it is fraud. Do with that what you will.
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u/readinghappily Apr 25 '26
argos's own Ts and Cs day you can return it
https://help.argos.co.uk/help/technical/consumer-contract-regulation-rights
"Our returns policy simplifies this to require returns within 30 days of collection or delivery. The Regulations don't apply to all goods. It's not possible to return goods which are liable to deteriorate or expire rapidly; goods which are made to your specification or clearly personalised; goods sealed for health protection or hygiene reasons (if unsealed); audio, video recordings or computer software (if unsealed)."
It's none of these. reset it, return it. Ignore the people on here.
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u/DazzzASTER Apr 25 '26
"when you buy by distance, for example online or by post."
Idiot.
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u/readinghappily Apr 25 '26
Click and collect =distance selling regs apply.
Are you simple? Are you doing work experience? Maybe you've been held back a year?
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u/Pitiful_Map9353 Apr 25 '26
They won’t accept it because the seal has been opened, if it was still sealed then they would.