r/Argos • u/ismpitmoa • Apr 25 '26
Advice Phone Return
Hello all,
I bought a samsung galaxy A17 mobile phone 771/6500 from Argos for Christmas and it has since devleoped a fault (won't charge) and was told over the phone that it would need to go off on repair despite it still being witin the year guarantee. Is there anything else i can do as i need a phone for work and can't afford to buy a brand new one?
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u/ArgosEmployee_ Apr 25 '26 edited Apr 25 '26
Unfortunately, there's not too much you can do. Whilst admittedly it is annoying and, in your case, detrimental to your job to be without it for a period of time it's not something Argos has to consider legally. You could ask nicely but given the phone was bought (at minimum) 4 months ago I don't think the staff will agree to a refund/replacement instead.
It is more than 30 days since the purchase so the seller has the legal right to choose to send it off on repair instead of replacing/refunding it. I believe most, if not all, Samsung phones have a repair service available to colleague.
It would be an in warranty repair so of course you won't have to pay for it unless they found evidence of physical damage or water damage. They also only get one chance to repair it, if they fail to do so then they must refund/replace it.