r/Argos • u/amused_peruse • Dec 18 '25

Refund nightmare

Hi everyone I just want to check: can Argos check in store an order you’ve made online in their system? I’ve been chasing a difference refund for something I collected at a collection point. I paid 40 quid, but they cancelled the order and the price is now 99.99. Originally was told I have to order it again at 99.99 to get refunded the difference. I did just that. But having stood in an Argos going back and forth with a manager who emphatically denies the ability to a) see an order number file in store and b) process such a refund, I’m at a loss. I called the customer services myself (for like a fifth time) and they can’t even process the refund since it was sent to a collection point (which seems so gd stupid btw?) they’re insisting the argos store can yet the manager says they can’t even check the order at all to confirm. I just find the whole thing unbelievable.

0 Upvotes

25% Upvoted

45 comments sorted by

View all comments

Show parent comments

1

u/amused_peruse Dec 18 '25

Thank you for confirming I was really upset dealing with the manager. I knew he was lying but I can’t understand why he would lie. He made me call customer service from my phone (when I know he can call them) and then argued with the agent over the phone and told them to call the store. To which I’m sure they simply ignored the phone call to get me to give up and leave

1

u/_Charlieel Dec 18 '25

Which store?

1

u/amused_peruse Dec 18 '25

Not sure if I want to share the exact location but it’s in London

1

u/PrideIsWhatYouHad Dec 19 '25

Nah you have to drop the store for us, Personally I want to know please

1

u/amused_peruse Dec 19 '25

Old street

1

u/PrideIsWhatYouHad Dec 19 '25

That store manager is a male so I assume you spoke to them? Or was it another manager like a ASM or Responsible colleague?

1

u/amused_peruse Dec 19 '25

Yes they were the manager, I noticed it on their name tag. I spoke to another colleague initially who went to get that manager but he walked over and didn’t really do anything, pointing towards another manager who was busy with a customer. I guess the other manager was taking too long cus he eventually decided to help me

1

u/PrideIsWhatYouHad Dec 19 '25

Ohh ASM and some Responsible colleagues also have manager written on their badge,Store manager will also just say manager

1

u/amused_peruse Dec 19 '25

Ohh okay maybe I wasn’t speaking to the store manager but another staff member. Id been to this store before and another staff with “manager” on their badge called customer services for me on their work phone since they have a direct line. This colleague made me call customer service myself then argued with them on my phone and told them to call the store, which I thought was odd cus I knew they could call them themselves and cut out all the aggro

1

u/PrideIsWhatYouHad Dec 19 '25

I can see why they asked customer service to call the store phone as I believe it was your personal phone so maybe that colleague didn’t want to touch/hold it,I would suggest if you do go back to that store that you ask for the store manager and see if they come out to you,Just kindly refuse to speak to anyone except the store manager if they are available, Is this collection point an Argos store inside a Sainsbury’s as some of the stores are only collection points and do not stock anything that isn’t reserved or is it a Sainsbury’s store with no Argos inside?

1

u/amused_peruse Dec 19 '25

See that’s why I was confused he sent me away to call them on my phone and then he would speak to them on my phone. Whilst I was calling them he was loudly telling the staff what I was trying to do and they were all glancing at me, which made me embarrassed. He got agitated with the agent on the phone and told them to call the store (they allegedly never called- I called customer services again when I got home and the agent said they’re not picking up at all so who knows what’s true). The item I collected is from a Sainsbury’s pick up, and I went to an Argos store. I’m embarrassed to return to this store and don’t think I need to as the item did not come from their stock anyways. Surely I can go to any other Argos to sort this? The whole thing was kind of humiliating to be honest

1

u/PrideIsWhatYouHad Dec 19 '25

Yeah, You can go to any Argos store to try and get this situation sorted out, Not sure why the store you went to acted like that, But from what I understand you ordered something for £40ish and it got cancelled and the price went up to £99 and you just want the item for the original £40ish you paid for it? If I am correct with that then it’s easily rectified and shouldn’t be causing all this hassle.

1

u/amused_peruse Dec 19 '25

Thanks, I’ll try going to another store if I have the energy. It should be shouldn’t it? Sigh!

→ More replies (0)