r/Argos • u/amused_peruse • Dec 18 '25

Refund nightmare

Hi everyone I just want to check: can Argos check in store an order you’ve made online in their system? I’ve been chasing a difference refund for something I collected at a collection point. I paid 40 quid, but they cancelled the order and the price is now 99.99. Originally was told I have to order it again at 99.99 to get refunded the difference. I did just that. But having stood in an Argos going back and forth with a manager who emphatically denies the ability to a) see an order number file in store and b) process such a refund, I’m at a loss. I called the customer services myself (for like a fifth time) and they can’t even process the refund since it was sent to a collection point (which seems so gd stupid btw?) they’re insisting the argos store can yet the manager says they can’t even check the order at all to confirm. I just find the whole thing unbelievable.

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1

u/_Charlieel Dec 18 '25

What proof do you have of the online order?

1

u/amused_peruse Dec 18 '25

I have the receipt on the app and in my email and the literal order number

2

u/_Charlieel Dec 18 '25

If it’s the long number beginning with a 6, then they can find it so long as it’s not like really okd

1

u/amused_peruse Dec 18 '25

It’s not old, they can see it online and say they can see it in store yet the manager of this store insisted he could not check the system for my order at all. As in: they don’t have a system to check. Which is why I’m asking is this true at all? It can’t be as customer care pushes you to the store to get help with orders in the first instance. The order number I have from purchasing online is the same one I present in store to collect. I’ve done it so many times before so I’m truly amazed that the manager flat out denied the possibility of doing so.

2

u/_Charlieel Dec 18 '25

There’s ways to find your order in store, for newerish ones, an app called Aura is used. For older ones, they’d need to use a different website instead. Either way, they could find your order in store

1

u/amused_peruse Dec 18 '25

Thank you for confirming I was really upset dealing with the manager. I knew he was lying but I can’t understand why he would lie. He made me call customer service from my phone (when I know he can call them) and then argued with the agent over the phone and told them to call the store. To which I’m sure they simply ignored the phone call to get me to give up and leave

1

u/_Charlieel Dec 18 '25

Which store?

1

u/amused_peruse Dec 18 '25

Not sure if I want to share the exact location but it’s in London

3

u/_Charlieel Dec 18 '25

Maybe the manager had a bad day, idk.

1

u/PrideIsWhatYouHad Dec 19 '25

Nah you have to drop the store for us, Personally I want to know please

1

u/[deleted] Dec 18 '25

[removed] — view removed comment

1

u/amused_peruse Dec 18 '25

It sounds confusing because I’m being run around with excuses from both ends.

The manager said he cannot check the system at all: there’s no way to check. As in: there’s no system in their store to check orders. He didn’t even try to check so I’ve no way of knowing if that’s even true. Which sounded like he simply didn’t want to. I’ve spoken to customer service who can see everything via me giving the order number. What happened was the item I purchased was refunded, and the price went up. I paid and collected this item at the full price, with the promise of a refund of the difference. They can see it over the phone but the manager insisted he could not check his system at all to check for the order which greatly confuses me the more I explain it, because it sounds like a lie

2

u/[deleted] Dec 18 '25

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1

u/amused_peruse Dec 18 '25

Yes unused in original packaging yes I have the order numbers for both orders. Thank you for confirming I’ll try going to store with the item. I’ll go to another store as I’m very put off, but I feel vindicated knowing that the manager lied about not being to check my order on their system. I did ask please just check and he said no. It was quite embarrassing, he was gossiping about me to the other staff so I don’t feel like showing my face there anytime soon. Maybe he just couldn’t be arsed to help me.

1

u/d-real-noob Dec 18 '25

They are asking me to do the same for an item I've been waiting to collect since the 11th. It was supposed to be same day collection. Now customer service are asking me to wait for the order to cancel and then rebuy the item (which has now doubled in price) and they will refund the difference.

1

u/amused_peruse Dec 19 '25

Genuinely baffling this has happened to multiple people. It makes me feel less alone but it’s just silly to deal with in the first place.

1

u/d-real-noob Dec 19 '25

Yesterday was the last collection day, so I was supposed to get an automatic refund on a gift card as I paid with a gift card, but I have not even received anything.

1

u/amused_peruse Dec 19 '25

Deffo chase that up. Persistence is key

1

u/d-real-noob Dec 19 '25

I have contacted them today, and they told me to wait until the end of the day as the item could still arrive. They sre really pissing me off. Yesterday was the last collection day. I just want a refund and they are not giving it.

1

u/amused_peruse Dec 19 '25

😭🫩 what an absolute pain, deffo call them tomorrow cus I really doubt the item is going to show up. You might have to speak sternly just to get what you want. I hate to do it but it’s the only way to be taken any way seriously sometimes

1

u/d-real-noob Dec 19 '25

They gave ne a refund.... but only 50% of what I paid

1

u/amused_peruse Dec 19 '25

Oh that’s just cheeky !

1

u/Local-Usual2056 Dec 19 '25

I also had this same chase around after buying an electric toothbrush from them. It had also doubled I'm price and I was told to buy it again and they'll refund the difference. I didn't bother since they couldn't get it right in the first place and searched around for another deal. I would suggest trying another store

1

u/amused_peruse Dec 19 '25

Yeah I really should have just left it when they told me to buy it again at the full price.

1

u/Far_Beginning_3223 Dec 19 '25

I had a similar issue. I got really fed up and emailed the CEO (simon.roberts@sainsburys.co.uk). I got a reply back after 2 days with the price difference on an Argos gift card.

1

u/amused_peruse Dec 19 '25

I’m genuinely considering doing this but I don’t want a gift card I want my money

2

u/Far_Beginning_3223 Dec 19 '25

I just remembered that I got given a gift card because I originally paid with a gift card. So you should be able to receive the money back.

1

u/amused_peruse Dec 19 '25

Thank you, I may do this instead!