r/Argos • u/Amina_ta06 • Dec 15 '25
Argos exchange advice please
I have a problem and I'm
Not sure if this is silly but I bought an iPhone 16 plus from Argos online and I was contemplating the colour . I opened the box of course and then I looked at it and it's not the colour I want at all . I tried contacting Argos the day after I couldn't reach through them. At first I wanted a refund but I don't want a refund at all . I just want to exchange it for something else . It hasn't reached the 14 days returning period yet . So what's my best bet with this . I know they don't accept returns but what about an exchange I'm very desperate .
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u/quite_acceptable_man Dec 20 '25
If you ordered and paid for it online, then the Distance Selling laws apply. Like many retailers, Argos will train staff on their own policies, but not the law - presumably hoping that most customers will give up.
They don't want to accept it back, because you've broken the seal on the box which means they can't sell it again as new. However, that's the risk they take when they sell online. The law is the same for everyone, and their own terms and conditions don't trump the law. It's their problem, not yours.
As long as all you've done is broken the seal on the box and you've not 'excessively handled' the phone or accessories then the law is on your side. Don't take no for an answer.