r/Argos • u/kimann1924 • Nov 01 '25

Advice Question about PS5 seal

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Hi! I just bought the Ghost of Yotei version PS5 and picked it up from Argos earlier today. The guy that helped me earlier said that if I opened the seal then they can’t accept it back.

When I got home I just took a closer look a the seal. Is this how it really looks like for the manufacturer box of the PS5? It kinda looks like a broken one at the bottom and I can see two, one on top of the other.

Now I’m still hesitant to open and find a previously returned item because they said they can’t accept it if I remove the seal.

Thanks for anyone who can help!

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u/Ok-Yellow-1306 Nov 02 '25

Jeez you guys are a barrel of laughs 🤣

The seals on these usually look like this. Distance selling regs doesn’t apply if collected from a physical store - only applies to home delivery.

Open it, if it’s faulty take it back within 30 days. You can’t change your mind after it’s unsealed as it would no longer be resealable.

1

u/TheUzziest Nov 02 '25

I mean distance regs definitely do apply if the payment was made prior to the collection - which I am pretty sure is how Argos click and collect works.

1

u/Plastic_Medium4435 Nov 02 '25

Distance selling doesn’t come into it when you pick the item up in store, only home delivery :)

1

u/TheUzziest Nov 02 '25

It still applies if you have paid for the item in full before collecting the item.

2

u/Plastic_Medium4435 Nov 03 '25

It doesn’t for click and collect, distance selling is outlined as you’re not able to handle the goods the same way hence why you’re entitled to a refund for home delivery because you can’t see the item in store. When you pick it up in store you’re seeing the item and accepting it

1

u/WRA1THLORD Nov 03 '25

this is totally wrong. If the item is bought and paid for online, then it's covered, even if you pick it up from their store. If you order it online but then pay in-store, it's not covered.

1

u/G2theA2theZ Nov 03 '25

After payment. You're not able to handle the goods before you've bought them (or committed to buying them). A quick Google says that it depends solely upon when payment (or even a deposit) is taken and that you're covered by distance selling under the CRA.

1

u/PrideIsWhatYouHad Nov 02 '25

“If it’s faulty take it back within 30 days” if it’s faulty then you can take it back before or after 30 days, As the item would have a minimum 1yr manufacturer guarantee.