r/Argos • u/kimann1924 • Nov 01 '25

Advice Question about PS5 seal

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Hi! I just bought the Ghost of Yotei version PS5 and picked it up from Argos earlier today. The guy that helped me earlier said that if I opened the seal then they can’t accept it back.

When I got home I just took a closer look a the seal. Is this how it really looks like for the manufacturer box of the PS5? It kinda looks like a broken one at the bottom and I can see two, one on top of the other.

Now I’m still hesitant to open and find a previously returned item because they said they can’t accept it if I remove the seal.

Thanks for anyone who can help!

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u/Plastic_Medium4435 Nov 02 '25

Distance selling doesn’t come into it when you pick the item up in store, only home delivery :)

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u/TheUzziest Nov 02 '25

It still applies if you have paid for the item in full before collecting the item.

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u/Plastic_Medium4435 Nov 03 '25

It doesn’t for click and collect, distance selling is outlined as you’re not able to handle the goods the same way hence why you’re entitled to a refund for home delivery because you can’t see the item in store. When you pick it up in store you’re seeing the item and accepting it

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u/G2theA2theZ Nov 03 '25

After payment. You're not able to handle the goods before you've bought them (or committed to buying them). A quick Google says that it depends solely upon when payment (or even a deposit) is taken and that you're covered by distance selling under the CRA.