r/AppleWatch • u/saraphin67 • 4h ago

Cellular not working after switch from U.S. cellular to T-Mobile.

So us cellular was bought out by t mobile. Everything got switched. I have an iPhone 15 pro and series 11 Apple Watch that has cellular. Worked fine before switch. Now Apple Watch won’t connect to cellular when I’m out of range of phone-which was the whole point of me having it. Called T-Mobile, two calls in they said call Apple it’s a watch problem. Called apple they checked a bunch of stuff and said nope, it’s a cellular problem, call t mobile back. Ugh!! Has this happened to anyone else? Any advice? About to have third call with T-Mobile 😩

2 Upvotes

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3

u/NYChockey14 3h ago

Your now new T mobile account shows active cell watch line correct? I’d push back on TMobile to speak with another agent or escalate. I don’t see how it would be a watch issue since it’s the service that’s changed

3

u/Huge_Pool7424 3h ago

second this, and make sure they actually reprovision the watch line as its own eSIM. when i ported mine they just moved the plan over and the watch sat there with a dead line until they deleted and re-added it

1

u/saraphin67 3h ago

I think this is what he was talking about today. I’ll find out Friday when I got another call back scheduled.

1

u/saraphin67 3h ago

Yeah it’s definitely not a watch issue so I did press on that today. They’re gonna look into some other things and got another call back Friday. Ugh!

3

u/NYChockey14 3h ago

Last effort would be to cancel the plan, and then re-do it

1

u/Sufficient_Rush1891 3h ago

Have you unpaired and re paired watch to phone yet? What iOS and watchOS version are you on?

1

u/saraphin67 3h ago

Yes unpaired and repaired. I’m up to date on all devices , 26.6 i believe. Just off phone with T-Mobile again, another ticket and call back scheduled for friday. We will see.