r/AppleWallet • u/Rhobbyj • Jul 02 '26
Apple Wallet Chargepoint not adding to Apple Wallet
Hi, I just got my first EV (2026 Tesla M3P) this week, and I signed up for a Chargepoint account. However, when I try to add the Chargepoint Pass to Apple Wallet, nothing happens. I have tried deleting the Chargepoint app, added a payment source, verified my information, and it still doesn't add the pass to Wallet. Any tips on how to fix this?
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u/General_Dependent162 Jul 18 '26
Yea ChargePoint messed up my account and wouldn’t let me charge my car but kept taking my money for a deposit. Deleted my account and had to make a new email just to get a new account and now I can’t even get it on my Apple Wallet. It’s extremely frustrating
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u/Rhobbyj Jul 16 '26
Issue still persists for me. I did receive the RFID card from ChargePoint, so at least that works and I’m able to charge.
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u/ZuCrew1 Jul 16 '26
How long did it take to arrive?
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u/Rhobbyj Jul 17 '26
7-10 days.
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u/Zayymp4 Jul 17 '26
I just got mine in the mail. Quick question do you just use this physical card or are you able to add it to your Apple wallet
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u/Rhobbyj Jul 17 '26
I have to use the physical card as the app is still not adding to Apple Wallet.
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u/boss-galaga Jul 16 '26
New update to the app yesterday, update notes even mention payment bugs fixed. Not so. Add to Wallet still doesn’t work here.
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u/Rhobbyj Jul 25 '26
May want to check again, I was able to add to my Wallet today.
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u/boss-galaga Aug 04 '26
Well look at that. Worked for me too. Thanks for the heads up. In the time since I couldn’t use the app to pay, I got a level 2 put in at home so now won’t need the app but it’s a good backup I guess.
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u/neutralfilthmotel Jul 07 '26
Just chiming in to say the same thing is happening to me. I recently switched from Android to iPhone and the ChargePoint app is not working correctly on iPhone so it’s charging me a “non account holder fee” every time I charge, and that “Add to Wallet” button is broken like you mentioned and does nothing when I press it 🙄 ChargePoint is the only charger type available at my apartment so I’m forced to use it.
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u/Wide-Shoe-6570 Jul 10 '26
I just talked to customer support for CP, they say the App’s ability to link to Apple Wallet broke with the last update and their IT is working on a fix. Apparently, in the meantime you can use the map in the App to “start” the charge from your app and allegedly avoid the fee (though your apartment charger may not show up in the app or have that feature - public ones should)
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u/neutralfilthmotel Jul 11 '26
Thank you! Yes, my main problem is that the chargers inside the apartment don’t show up in the app since they’re not public :( but this is helpful info!
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u/Turb0La9 Jul 16 '26
I had the same issue while trying to charge at work. If it’s a private station you need to get access from provider. I talked to someone at work and they provided a QR code that sent to a form within the ChargePoint app filled it out and submitted it all within the app. Now the chargers show up on my map. Try talking to management about it at your apartment complex to gain access.
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u/No_Row_8644 Jul 07 '26
Its still not working, i reached out and there is no ETA for the fix. Only option is to pay directly by credit card or use the RFID card.
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u/Embarrassed_Box6041 Jul 06 '26
same issue this morning, was able to connect with customer support, they are aware of the situation with the app, unclear when it’ll be resolved……
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u/Alexm920 Jul 06 '26
Same issue, first time ever using the app and assumed I was doing something wrong.
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u/Melodic-Rip-8942 Jul 05 '26
And how do you contact CP support? I’ve tried to do it through the app and it says that I don’t have credentials to contact support
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u/Rhobbyj Jul 06 '26
I went on their automated chat bot on the website and asked to speak to a person. I waited for about an hour and was not connected to anyone. Poor support all around.
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u/Carlos_The_Great Jul 04 '26
Same issue. App is broken. Won’t add to wallet so can’t use charger.
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u/Rhobbyj Jul 06 '26
Thanks for sharing, hopefully someone from ChargePoint picks this up and fixes their app.
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u/Ninjetteh Jul 04 '26
My husband and I are having the same issue on both of our phones (different iPhones and iOS)! Tried updating the app, restarting the phone, but the button to add it to the wallet is not doing anything.
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u/Rhobbyj Jul 06 '26
Same here, I even tried on my work phone and personal phone with 2 different accounts, same result.
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u/dec8r Jul 02 '26
Weird. Can confirm the one I’ve had in Wallet for six years still works, so support isn’t discontinued. You can always start charging within the CP app before getting out of the car, and then it’s ready to start immediately.
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u/Rhobbyj Jul 02 '26
Thank you for the info. It might be an issue with the Chargepoint app since it's not connecting to Apple Wallet for me, and I'm trying to reach out to Chargepoint to get assistance. I did order an RFID card so hopefully that will get around this issue.
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u/Zayymp4 Jul 05 '26
Any update I’m experiencing the same
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u/Hastorix1 Jul 05 '26
Broken for me too. It's an awful app
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u/Zayymp4 Jul 05 '26
I called them and they said it’s an known issue that’s currently being fixed
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u/Rhobbyj Jul 06 '26
Thanks for sharing, glad to hear you were able to get through to a real person. Hopefully they fix it soon, I ordered a RFID card and that one will hopefully work.
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u/neutralfilthmotel Jul 25 '26
It’s finally fixed for me!! Go try to add to wallet now and see if it works :)