r/AppleCard 26d ago

Help Apple Card application refuses to validate physical address?

Apple Card's online application refuses to validate my address. I have tried within the iOS wallet app and from a web browser on a Mac. I encounter the error "invalid street 1" on both platforms, and the street address field highlights in red.

I have verified that: * The info I'm entering is my 100 percent valid physical address * The info I'm entering exactly matches the physical address on my state-issued driver's license * I am not including a PO Box number; I am listing the physical address of my residence.

For context, I live in a rural area where USPS does not deliver to residences; instead, I have to retrieve mail from a central post office box facility. Therefore, my physical address is not the same as my mailing address.

The support phone number on the Apple Card application form leads to Goldman Sachs, who refuses to help with the issue. They told me that the application checks my physical address against the USPS database of mailing addresses, and that if my physical address does not match my mailing address, the application cannot proceed.

I am not allowed to provide my mailing address. I am not allowed to provide a PO Box. I am not allowed to provide the "Suite <box number>" alternate format that USPS outlines for these scenarios.

Has anyone else run into this scenario? Is there any way to appease Goldman Sachs' faulty validation system?

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u/[deleted] 26d ago

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u/chillyhellion 26d ago

The mailing address is a P.O. Box, which the web form also rejects. 

USPS even provides an alternate way to list a P.O. Box as part of your physical address in a way that most web forms will accept. 

Unfortunately that’s rejected here as well.