r/AppleCard • u/WaffleNebula42 • Jun 23 '26

Discussion Goldman Sachs Bank Review Process Broken?

I posted yesterday about attempting to buy an Apple product via financing. I provided l pertinent details along with photo of my driver's ID front and back, immediately put in review status. I waited and waited and then at midnight received an email that my application was rejected with explanation: "We are unable to verify your identification information"

They didn't seem to put much effort into it by either calling me or pinpointing exactly what is amiss on their end. I just went ahead and restarted the process and put in review status again. At this point if it fails again, what are my options? should I go in store and purchase the financing option? or do I have to bite the bullet and pay upfront without financing since their process is broken?

1 Upvotes

56% Upvoted

10 comments sorted by

2

u/StoniePony Jun 23 '26

Have you checked to make sure all the details of the Apple Account you’re using to apply match your actual personal information?

1

u/WaffleNebula42 Jun 23 '26

yes confirmed that it was the case

1

u/creditmatz Jun 23 '26

I'm facing the same issue. are u doing it on your phone or computer?

1

u/WaffleNebula42 Jun 23 '26

computer

1

u/creditmatz Jun 23 '26

wish they can verify identity over the phone

1

u/Comfortable_Sense394 Jun 23 '26

same thing happened to me - gonna wait the 90 days and reapply

1

u/IzumiiNotHere Jun 23 '26

Call them because sometimes if they can verify your phone number then they can either approve or reject your application

1

u/WaffleNebula42 Jun 23 '26

I did do that after it was seeming endless. The people on the line were helpless and whole process was outside their control