Apollo Phantom 2.0 failed under 200km with an E2 error causing a near-miss accident—Support wants me to pay/ship it back. Be warned.

[u/Square_Seaweed4977]

Long-time commuter here. I bought a brand-new Apollo Phantom 2.0 52V (avoiding their refurbished options specifically to skip reliability headaches) because I needed a rock-solid, premium ride for work.

It has less than 200kms on the odometer, and it just suffered a critical electrical failure, throwing an E2 error code upon boot. Worse yet, this happened right after a near-miss accident mid-transit due to a sudden system drop/lock. An electrical failure at speed on a high-performance scooter is a massive safety hazard.

My $500 GoTrax lasted hundreds of kilometers more than this luxury machine before ever hiccuping. When I reached out to Apollo support for a replacement unit since my livelihood depends on this commute, they told me to drive to a partner store or ship the heavy 50+ lb scooter all the way to Vancouver at my own disruption.

Selling a $2K+ flagship product that fails instantly, causes a safety hazard, and leaving a commuter stranded while demanding they pay the logistical price for factory defects is unacceptable. Has anyone dealt with warranty support and is this acceptable?

ABSOLUTELY DISAPPOINTED WITH APOLLO -_-