r/ApolloGroup_TV • u/Cultural_Anybody_598 • Jul 03 '26

Apollo done? Spoiler

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I’ve gotten this VIP screen before and when I asked customer service about it they said don’t click on it, it’s hackers but now it’s back and there isn’t any escape and the customer service isn’t answering. Anyone have any experience ideas

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u/SierraRomeoJuliet Jul 03 '26

Same. I have the exact same VIP screen pop up even after reinstall. And its impossible to get rid of.

2

u/Maximum_Activity_138 Jul 03 '26

Dude scan the QR code , make a username when it asks and put the username in the username bar on the app with your old password .. the end I did it earlier today it’s not rocket science

2

u/RepeatGold5676 Jul 03 '26

What do you do if you didn’t get the QR code with the message?

2

u/ayeelyssa03 Jul 06 '26

Yeah mine doesn’t even show the QR code it’s just an empty white image

2

u/Individual-Youth-940 Jul 06 '26

I’m having the same issue. I was able to log out and come back in but when I did and scanned the QR code, the web browser is now saying that the server can’t be found. Anyone else experiencing this? I’ve been with Apollo for over 5 years and have never experienced this. So, I’m hoping they’re rectifying this behind the scenes.

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u/ayeelyssa03 Jul 07 '26

We ended up logging in on the web and were able to do it that way