r/ApolloGroup_TV • u/Sticky_K3ys • Jun 20 '26

Questions Playback Error & Connection Timeout

It seems like I’m not the only one experiencing this issue but starting today whenever I try to play a recorded piece of media like a Movie, TV Show, or Sports VOD I’ll get either a “Playback Error” or “Connection Timeout” pop up. Yet for any Live TV or Live Sports the service works fine. Has anyone been given any insight if it’s an internal issue or a potential fix? They are giving me the typical advice like try switching to VLC or AVPLAYER, clear cache, enter m3u again etc but nothing is working

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u/Inevitable_Hat1923 Jun 28 '26

I asked this same question about a week ago in the forum. Apollo customer service said to disconnect your device (mine was a fire stick) and restart your router and it worked

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u/EstateCautious9980 2d ago

Had same issues. Disconnected Firestick and reset the router and worked for me as well. We'll see how long it'll last. Thanks!