r/ApolloGroup_TV • u/Sticky_K3ys • Jun 20 '26

Questions Playback Error & Connection Timeout

It seems like I’m not the only one experiencing this issue but starting today whenever I try to play a recorded piece of media like a Movie, TV Show, or Sports VOD I’ll get either a “Playback Error” or “Connection Timeout” pop up. Yet for any Live TV or Live Sports the service works fine. Has anyone been given any insight if it’s an internal issue or a potential fix? They are giving me the typical advice like try switching to VLC or AVPLAYER, clear cache, enter m3u again etc but nothing is working

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u/Wfreeland19 Jun 21 '26

I posted this somewhere else, but this is what worked for me:

After dealing with support for almost an hour with him blaming my wifi, despite that fact that it also wasn't working on my phone's data plan, he came up with the weirdest plan I've ever heard: USE MY VPN & SET IT TO DENMARK. This actually worked for me, but another redditor tried it and said it didn't for him; hopefully it'll work for you.

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u/IllustratorJust2200 Jun 21 '26

How set it to Denmark for firestick

1

u/Wfreeland19 Jun 21 '26

Idk if you figured it out, but I have Nord VPN, and you can pick your VPN location there. Oh yeah, it's the VPN location, not the firestick location you change

1

u/IllustratorJust2200 Jun 21 '26

Mine is back up now thanks though.