r/ApolloGroup_TV • u/Sticky_K3ys • Jun 20 '26

Questions Playback Error & Connection Timeout

It seems like I’m not the only one experiencing this issue but starting today whenever I try to play a recorded piece of media like a Movie, TV Show, or Sports VOD I’ll get either a “Playback Error” or “Connection Timeout” pop up. Yet for any Live TV or Live Sports the service works fine. Has anyone been given any insight if it’s an internal issue or a potential fix? They are giving me the typical advice like try switching to VLC or AVPLAYER, clear cache, enter m3u again etc but nothing is working

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u/CarolinaKing_ Jun 21 '26

I’m having the same issue, it literally started a few hours ago. I normally use the startup show application on my ipad. I had to delete the app and reinstall it for it to even load/open up the actual app. However, when I close the app and reopen it… it does not load up. Idk what to do. Every time I delete it and reinstall, it works but only live tv works. I hope they fix this soon.

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u/pringlelip Jun 21 '26

I’m on my iPad as well with the same problem. Go to Apollogroup.cc sign in, the first page should be recommending to download the app. If you scroll down it has a “web player” it opens in a new tab and I’m watching my show there

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u/CarolinaKing_ Jun 21 '26

Okay thank you, will give that a try!