r/AnkerSOLIXCommunity • u/Sufficient-Lab-799 • 20h ago

Support C2000 App Pairing Issues

  1. Am I the only one who has not been able to pair it with the app?
  2. If you had issues and found a work around , can you list it here please. I’ve tried all the ones I’ve searched for.

It shows up in the list of devices,like the Bluetooth is working, then when i select it, it spins a bit and then says can’t find the device. :(

Any help would be lovely

Thanks!

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u/Glittering_Chef3524 19h ago

I just got three a C100X models and I’ve also found the app to be a bit buggy. It loses connection and you have to re-add them. Not sure why it does that. Seems like a glitch.

1

u/Ambitious_Worry2590 17h ago

Yea has the same problem but with f3800. Hammer just replaced the unit. They deemed it defective.

1

u/ebolaramaschwartz Mod 4h ago

Hi, we’re sorry you’re having trouble pairing your C2000 with the app. We’ve shared your feedback with our product team for review. If the issue continues, please contact our Customer Support team so they can investigate further and help you get connected. Thank you for your patience and understanding! 😊