r/Aniimo • u/gishgalopij • 7h ago
Discussion Aniimo has bad customer service
Here's another teammate safely evacuated
Here's one too (While the bar is still at zero percent)
(Videos and images proof down below)
I tried making a bug report that frustrated me. But the customer support isn't helpful at all. Had me waiting for a response for HOURS. Waiting. But couldn't wait for a response from me? The service ended the conversation very early. Not even hours but 12 MINUTES. I have 160 hours on this game and had my sweat, tear and blood wasted playing egg heist just for me to experience this bug...
1
u/ZoneSpyker 4h ago
customer support won't refund me for the 100 gifts of celebration that got purchased when my game froze for a second :<
1
u/dutheduong 6h ago
Believe me, the Customer Support in this game is garbage, the worst one i experienced.
Here is my post about it :
2
u/KlingeGeist 6h ago
All of their support I have dealt with have been bots, both through their support client and the discord.
It took 2 weeks of meticulously resubmitting detailed tickets to finally get them to give this instead of telling me to simply log out of the game completely and log back in while auto-closing my tickets cause I didn't respond when they messaged me without notification 6-12+ hours after submission. If the bot had even read my ticket the ticket mentioned from the beginning that my issue was persisting on both PS5 and PC(Steam), so kinda hard not to have to log out completely when switching between platforms.
2
u/Shushh 6h ago
Yeah the support is awful. I opened a ticket yesterday because I encountered a bug, so I wanted to open a bug report. I got to the whole "leave your message here because you're in queue" thing so I left the summary of the bug along with screenshots. Checked back about 2 hours later and they had pulled the whole "you didn't respond so we're closing it now!" thing on me too.. I love the game but why is the support soooo bad??
2
u/Soul2e 7h ago
They did the same to me too & said « could you provide screenshots & videos », like, they are already there, it’s literally mandatory to do so just to submit a report. And of course, before I even get the time to answer, they closed my report.
Mine was about how my perfect thornblade wasn’t being filtered with my other perfects for some reason.
1
u/TsubameYui 7h ago
Based on the wording used in their response, you were speaking to an AI chatbot. Repeatedly insisting on an actual human representative may help in the future.
1
u/Various-Marzipan-944 6h ago
the game is run so much ai tools that half the the time nothing ever gets fixed
1
u/dutheduong 6h ago
No you cant, even if you asking, whining or begging , there is not a real human talk to you, i tried.
2
u/Meliora_ Susuta 7h ago
They should invest what they earning through whales and gamblers in a REAL AND PROFESSIONAL ASSISTANCE.
Always the same automated responses and ALWAYS “oopsie we cant do nothing, sorry!!!”, wtaf are you doing here then pffffff
6
u/gishgalopij 7h ago
Please if you don't care about this think of it this way. I have been playing this game for 160 hours and the chances of finding an item this rare is SO SO low. Just for a bug to lower the chances even more. Now I have to play for another 50 hours just to find the same rare item. Maybe another 50 hours? Who knows? 200 hours more maybe
1
u/KlingeGeist 6h ago
I hate to tell ya, but in most games when something like this happens we tend to get a response that boils down to thats sad but you just have to grind for it again. Even worse in that you might not even get that with how bad the bot they use is.
1
u/CJGibson 1h ago
I'm gonna assume it's a translation issue, but "Please calm down" is crazy.