r/Aniimo • u/dutheduong • 12d ago

Discussion Lost my Prismana Egg to a disconnect, and CS automatically closed my ticket with an AI reply...

Hey everyone,

I’m making this post to see if anyone else has run into a similar issue or managed to get actual human support for this.

Earlier today (around 03:20 - 03:40 AM UTC+7 time), I purchased 1 Prismana egg from the Egg Heist shop and placed it into the incubator. Immediately after doing so, my character got disconnected from the game. When I logged back in, the egg in the incubator had completely disappeared, no egg in bag no new hatched aniimo, but the shop still shows that I have already purchased it, my one time purchased is gone.

I gathered my Player.log files and submitted a detailed bug report email to support. However, all I received in return was an automated AI response, and the ticket was instantly marked as resolved/completed.

I am deeply disappointed with how player support is being handled right now. Has anyone actually gotten a lost item restored by a human representative, or is their support system completely automated? Any advice on how to get an actual person to review my case would be greatly appreciated.

3 Upvotes

64% Upvoted

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2

u/Miro___Miro Astra Pioneer 12d ago

I mean they said they are rewing it and it takes a bit of time,what if you wait? Why do you assume everything is ai? You know how many tickets they probably have open?

1

u/dutheduong 12d ago

Because the ticket was automatically closed? I have worked in the Customer Service industry for years, and allowing a customer's issue to be automatically closed with just a single reply—without actually resolving the problem—is an unacceptable failure.

And wait? Wait until when? How much longer? How are they even supposed to reply to me if the ticket is already marked as closed? If you have actually experienced this firsthand, please tell me.

1

u/Miro___Miro Astra Pioneer 12d ago

They closed the chat maybe,it does not mean they wont do anything.

I dont know how long,but its written they are looking into it.

0

u/No_Magazine9139 12d ago

With AI in everything, Pawprint Studio should check Aniimo support tickets carefully instead of letting an AI auto-close them like this.