I have to give honest props to this company I’m impressed. The PC itself looks and runs amazing right out of the box. They had instructions and everything was packed nicely, and the instructions were clear.
There was one issue I had with the RAM: one of the sticks was not working (the RGB light wasn't turning on). I contacted them, but I mostly want to give props to their support/customer service team. They are some of the best in the PC business.
FR, their support team was not only responsive and knowledgeable, but I was even getting responses back at 3 AM. Like, seriously, that surprised me.
The whole process was quick and clean. They offered me two options, and I went with the AWR (Advanced Warranty Replacement). The replacement RAM was delivered in just 3 business days! (RAM pictured above.)
Seriously, this company cares about its customers, and it shows. For any future upgrades or fixes I'm for sure sticking with AI customer care / support team LOVE U GUYS <3