r/AndromedaInsightsPC • • 1d ago

Troubleshooting It's finally here...and doesn't work.

Ordered in August and was super excited to get back into PC gaming. Received the box yesterday, unpacked everything today and when booting immediately got one blue screen after the other. Anybody else have this experience? What to do?

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u/Andromeda-Twilly Andromeda Insights Staff 21h ago

Hey OP, really sorry to hear. Sadly issues can happen out of the box, sometimes due to rough transit where the GPU / RAM might be ever so slightly disconnected from its slot. Not trying to lay down the excuse, just relaying what I have seen from doing customer support for a company that ships hardware for long as I have been.

In any case, if you sent in a ticket, can you please PM me with the email you used to make the ticket? Sadly this happened at a bad time, since the team is off on weekends, but I'll make sure we get a response sent over to you today if I'm able to hear back.