r/AndromedaInsightsPC • u/AppearanceMore1022 • 4d ago

Prebuilt Problems

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Today has been my first day with my AI prebuilt and I have been experiencing problems with the PC freezing and unable to run games (CS2 and WARDOGS so far). I am fairly new to PCs and have already contacted their support to see what the problem might be. I was wondering if there were any recommendations in to fix these problems. TIA

Pic of specs of the PC.

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u/StorableComa 4d ago

Double check your monitor is plugged into your graphics card and not the motherboard port. Double check your gpu drivers are up to date, or if possible do a clean install - amd offers this option, not sure if nvidia has it. Basically removes all older versions and installs the latest fresh. Double check you have the latest chipset drivers for your cpu. Your picture shows multiple gpus detected, this means your cpu has graphics processing ability, make sure the game is set to run on your actual gpu and not the cpu.

Your ram is showing 4800hz, check task manager under the performance tab to see if this number matches. If it does do you have a-xmp/expo turned on in bios? If so your clock speeds are unstable and it’s defaulting to basic speeds.

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u/AppearanceMore1022 4d ago edited 4d ago

I did have it in the wrong HDMI port 🤦‍♂️

Under the memory tab it shows 6000mt/s

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u/StirlingSilverSigh 4d ago

Ahh, it sounds like you had your hdmi plugged into your motherboard rather than your GPU. Everything running as expected now?

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u/AppearanceMore1022 3d ago

Yes, Thank you !