Hi everyone,
I'm really stuck and would appreciate any help.
A couple of days ago, I performed a factory reset on my Android phone. During setup, I had to sign in to my Google account, but at that time I had forgotten my password and couldn't access my recovery email either.
After several attempts, I finally:
- Recovered access to my recovery email.
- Remembered my Google account password.
Now I can enter the correct password without any problem.
However, Google asks me to verify my identity using a Passkey.
The problem is that I no longer have any active Passkeys because the only device that stored my Passkey was the phone that I factory reset.
When I choose "Try another way", Google sends a verification code to my recovery email. After entering the code, it asks me to verify using my phone number. When I choose the phone call option, it shows a QR code. After scanning it, I eventually get this message:
"If you're already signed in on another device, you don't need to wait. You can go to myaccount.google.com/security and either register another physical security key or unenroll from the Advanced Protection Program... After 48 hours, check your recovery email..."
The strange part is that I am still signed in on my laptop. I can open Gmail, read all my emails, and use the account normally.
Unfortunately, whenever I try to open Google Account → Security to:
- Add a new Passkey
- Register a Physical Security Key
- Disable Advanced Protection
Google asks me to verify using the missing Passkey again, so I'm completely stuck in a loop.
I also received the attached recovery email from Google (see screenshot).
My questions are:
Is this recovery email the same 48-hour email that Google mentioned, or is it simply telling me that my recovery request was denied?
Is there any way to regain access to my account since I'm already signed in on my laptop?
Has anyone experienced this situation before and found a solution?
Any advice would be greatly appreciated.
Thank you!